iCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $184 billion in global client assets invested in 1,471 funds, as of March 2024.
iCapital has been named to the Forbes Fintech 50 for seven consecutive years (******** ); a three-time selection by Forbes to its list of Best Startup Employers (******** ); and a three-time winner of MMI/Barron's Solutions Provider award.
About the RoleiCapital is looking for a Client Delivery Specialist Associate to join the Data Solutions team. This role will set up and maintain the financial software applications we utilize, assist clients with issues, work on special projects, and help with ad-hoc tasks associated with building an innovative company. This role is a mix of finance and technology.
ResponsibilitiesFinancial Reporting and Data Aggregation tools:Analyze and explain portfolio performance resultsConduct account level reconciliation, including research and resolution of all breaks, cancels, and correctsPerform analysis of private equity and hedge fund statements for input into the systemWork with clients and partners to resolve data issuesDevelop and strengthen client relationships:Client onboardingClient account setup and trainingDay-to-day support and issue managementSoftware maintenance and setup:System setup and configurationNew client setupNew financial account and asset set-up and classificationData feed managementCreate custom reports based on client-specific needsLiaise with the vendor partners for enhancements, and system and data issuesWork as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.Establish operational effectiveness through the development and adoption of policies, procedures, and controls.Qualifications3-5 years of experience in a related fieldBachelor's degree from an undergraduate programExcellent customer service skills and the ability to foster and maintain effective relationshipsStrong understanding of financial instrumentsExperience with RIA/Wealth management policies, procedures, and client serviceExperience working with wirehouses or custodiansProactively assess and act upon client and company needsOrganized and self-motivated with the ability to prioritize tasks and meet deadlinesHighly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilitiesComfortable with technology, software tools, and applications:Able to learn new software quicklyExperience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro, or similar wealth management platformsExperience with planning tools such as eMoney, MoneyGuidePro, or similar softwareStrong MS Excel and PowerPoint skillsBasic knowledge of database concepts, and any type of programmingWorking knowledge of Photoshop, HTML design, and/or similar toolsKnowledge of various financial products and indices, particularly:Liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMAAlternative investmentsPerformance reporting calculations and methodologiesPortfolio management and rebalancingHow Family Offices, RIAs, investment advisors workCritical thinker, that possesses strong problem-solving skills and is able to summarize information clearly and concisely, both written and verbalCollaborative and able to thrive in a team environment while working independentlyAble to learn quickly and adapt to an expanding environmentThe base salary range for this role is $70,000 - $80,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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