IntroductionDiscover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.OverviewAs the Client Manager you will ensure delivery of exceptional service to Gallagher's clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships.How you'll make an impactCommunicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)Manage accounts increasing in complexity and funding based on experienceSupport the Client Service Cycle with oversight from experienced team members to ensure a seamless renewal process and retain the businessResolve service-related issues independently, involving more experienced Account Management team members when neededUtilize Gallagher's resources (Underwriting, Compliance), available tools (Excel, PowerPoint, etc.), established work products and advanced knowledge (benefits, self-funding, etc.) to maximize efficiency and effectiveness in client deliverablesDevelop, cultivate and maintain positive relationships within the branch, with clients and vendor partnersMaintain proficiency in all GBS standardsPrepare the RFP, coordinate vendor responses, support negotiations, analyze and spread proposal results and develop the client presentationLeverage team members to manage client/vendor expectations and ensure timely delivery of requests for clients, vendors and internal partnersPossess ability to articulate account management role in client engagementProvide guidance and support to new hires, ACs and anyone that needs assistanceMaintain and prioritize a task list on a regular basisProvide support to your Branch/Region by completing ad hoc administrative tasks as neededMaintain up-to-date records in DMSComply with Gallagher's process, BOSS standards and office initiativesComplete training and professional development to gain understanding of the insurance industry and GBS processes.Exemplify the highest ethical standards, promote ethical behavior and uphold the Gallagher WayTravel to onsite client meetings as requested/required by the client About YouBachelor's Degree plus 3 or more years client service and/or claims management experience - OR - High School diploma degree/GED with 8+ years client service and/or claims management experienceAppropriately licensedAble and willing to travel approximately 25% of the timeWorking knowledge of Microsoft Windows applications and MS OfficeCompensation and benefitsWe value inclusion and diversityClick Here to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.