**Job Title:** Client Relations Officer - Remote Work
**Company:** Expeditors International of Washington
**Location:** Columbus, Ohio, US
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Expeditors International of Washington is seeking a dynamic and motivated Client Relations Officer to join our team remotely. In this entry-level position, you will be the frontline representative of our commitment to exceptional customer service. This role is ideal for an individual who is confident and driven, eager to support our clients and enhance their experience with our services.
**Responsibilities:**
- **Client Communication:** Regularly engage with clients via phone, email, and chat to address inquiries, resolve issues, and provide updates on service offerings. Ensure clear and effective communication at all times.
- **Customer Service Excellence:** Deliver timely and effective solutions to client concerns, demonstrating a strong problem-solving approach and attention to detail.
- **Account Management:** Assist in managing client accounts by maintaining accurate records, processing requests, and ensuring that all information is updated in our systems.
- **Collaboration with Team:** Work closely with internal teams including Sales, Operations, and Finance to ensure that all client needs are met. Participate in team meetings and contribute ideas for process improvements.
- **Data Analysis:** Conduct basic analysis of client feedback and service metrics to identify trends, areas for improvement, and opportunities for enhancing client satisfaction.
- **Support Sales Initiatives:** Assist in onboarding new clients and provide support in preparing informative materials about our services to facilitate upselling and cross-selling opportunities.
- **Continuous Learning:** Engage in professional development initiatives and training opportunities to enhance your skills and advance within the company.
- **Additional Duties:** Support other administrative duties as required to help improve overall client relations and operational efficiency.
**Requirements:**
- **Education:** A high school diploma or equivalent is required. An associate's degree or relevant coursework in business, communication, or related fields is a plus.
- **Personality Traits:**
- Confident individual with a positive attitude.
- Driven to achieve results and contribute to team success.
- **Soft Skills:**
- Strong analytical skills to assess situations and make informed decisions.
- Excellent teamwork abilities, demonstrating collaboration and cooperation with others.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Word, Excel, Outlook), with the ability to quickly learn new software and tools.
- **Communication Skills:** Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively.
- **Flexibility:** Willingness to adapt to changing priorities and handle multiple tasks in a fast-paced environment.
- **Remote Work Capability:** A dedicated, quiet workspace at home to conduct business via phone and computer with reliable internet access.
**Benefits:**
- Life insurance coverage
- Travel & spending expenses
- Dental insurance options
- Opportunity for unlimited personal and professional growth
**Working Environment:** Expeditors values each team member's contributions and provides an empowering environment that encourages growth and development. We believe in fostering an inclusive workplace that is supportive and forward-thinking.
**Deadline to Apply:** Interested candidates are encouraged to apply by October 19, 2024.
**Equal Employment Opportunity Statement:**
Expeditors International of Washington is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
