**Job Title:** Client Relations Representative
**Company:** Dollar Tree
**Location:** Washington, D.C., US
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 0
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### Job Description
Dollar Tree is seeking a motivated and enthusiastic Client Relations Representative to join our team in Washington, D.C. As the first point of contact for our valued customers, you will play a pivotal role in maintaining and enhancing our client relationships. This is an exciting opportunity for individuals looking to begin their careers in customer service and relations in a supportive and diverse working environment.
### Key Responsibilities
- **Customer Engagement:**
- Serve as the primary point of contact for clients, addressing inquiries, concerns, and feedback in a professional and timely manner.
- Build and maintain strong, trust-based relationships with customers through active listening and clear communication.
- **Support and Problem Resolution:**
- Assist clients with product information, general inquiries, and troubleshooting issues related to orders or payment.
- Collaborate with internal departments to resolve customer issues and escalate when necessary.
- **Documentation and Reporting:**
- Keep accurate records of customer interactions and feedback using our CRM system to ensure seamless communication and follow-up.
- Prepare periodic reports on customer feedback trends to assist in improving services offered.
- **Team Collaboration:**
- Work alongside the sales and marketing teams to coordinate initiatives that enhance customer satisfaction and client retention.
- Participate in team meetings and training sessions to continuously improve skills and gain knowledge about products and services.
- **Promote Company Values:**
- Embody the company's commitment to diversity and inclusivity by fostering a welcoming environment for all clients and colleagues.
- Uphold Dollar Tree's core values by demonstrating reliability, resourcefulness, and a strong sense of responsibility in all interactions.
### Qualifications and Requirements
- **Education:**
- High school diploma or equivalent is recommended.
- **Experience:**
- No prior experience required; we welcome recent graduates and those new to the workforce.
- **Personality Traits:**
- **Reliable:** Demonstrate dependability by consistently fulfilling job responsibilities and being punctual.
- **Resourceful:** Possess the ability to solve problems creatively and efficiently, finding information and solutions when needed.
- **Soft Skills:**
- **Planning:** Exhibit good organizational skills with the ability to manage multiple tasks and prioritize responsibilities.
- **Teamwork:** Be a proactive and cooperative team member who contributes positively to group goals.
### Benefits
- Visa sponsorship available for eligible candidates.
- Paid overtime for hours worked beyond scheduled shifts.
- Joining bonus upon successful completion of the introductory training period.
### Working Environment
At Dollar Tree, we are committed to creating a culture of belonging that encourages diversity and inclusivity. We believe that a diverse workforce fosters creativity and innovation and we aim to invite people from all backgrounds to join our team.
### Application Deadline
- Interested candidates should submit their applications by **October 10, 2024.**
### Equal Opportunity Statement
Dollar Tree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are a passionate and dedicated individual looking to grow professionally and make a meaningful impact on customer relations, we encourage you to apply and join our Dollar Tree family!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
