**Job Title: Client Service Officer - Work from Home**
**Company: United Technologies**
**Location: Washington, D.C., US**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
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**Job Summary:**
United Technologies is seeking a dedicated and resourceful Client Service Officer to join our dynamic team, providing exceptional support and service to our clients in a remote work environment. This part-time position is ideal for individuals looking to leverage their communication and problem-solving skills while contributing to our mission of delivering high-quality service to our clients. The right candidate will thrive in a setting that promotes autonomy and independence, showcasing their ability to adapt, negotiate, and foster lasting client relationships.
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**Key Responsibilities:**
- **Client Interaction:** Serve as the primary point of contact for clients, responding to inquiries, resolving issues, and ensuring overall client satisfaction through proactive communication.
- **Account Management:** Assist in managing client accounts, including onboarding new clients, maintaining accurate records, and following up on contract renewals.
- **Problem-Solving:** Identify client needs and challenges, proposing effective solutions, and following through to ensure execution and resolution of issues.
- **Negotiation:** Engage with clients concerning service agreements and renewals, adeptly negotiating terms and ensuring alignment with company policies and client expectations.
- **Reporting:** Prepare and maintain reports on client interactions, concerns, and satisfaction metrics, providing insights to management for service improvement.
- **Collaboration:** Work closely with internal teams, including sales, marketing, and product development, to relay client feedback and enhance service offerings.
- **Adaptability:** Adjust service techniques and approaches based on varying client preferences and situational demands, demonstrating flexibility in problem-solving.
- **Continuous Improvement:** Participate in training sessions and ongoing development opportunities to enhance skills and stay updated on industry trends and best practices.
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**Requirements:**
**Education & Experience:**
- Associate degree or higher; relevant work experience may substitute for formal education.
- Minimum of 2 years experience in client service, customer support, or a related field.
**Skills and Competencies:**
- **Technical Proficiency:** Familiarity with CRM software and standard office applications (e.g., Microsoft Office Suite).
- **Communication Skills:** Excellent verbal and written communication skills, with the ability to convey information clearly and effectively to clients.
- **Negotiation Skills:** Proven track record in negotiation, with the ability to find win-win solutions that satisfy both client and company needs.
**Personality Traits:**
- **Adaptable:** Demonstrated ability to adjust to new challenges and changing environments, maintaining a positive and proactive attitude.
- **Reliable:** A dependable team player who consistently meets deadlines and fosters trust within client relationships.
**Soft Skills:**
- Strong interpersonal skills and emotional intelligence, enabling effective engagement with diverse client personalities.
- Problem-solving mindset with a focus on delivering quality outcomes under pressure.
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**Working Environment:**
At United Technologies, we value autonomy and independence, trusting our employees to excel in their roles. We encourage a culture of innovation where team members feel empowered to share ideas and contribute to their fullest potential.
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**Benefits:**
- Visa sponsorship for eligible international applicants.
- Employee discounts on various products and services.
- Retirement plan options to help you plan for the future.
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**Deadline to Apply:**
Please submit your application by **October 15, 2024**.
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**Equal Opportunity Statement:**
United Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
