Client Support Associate

Job Description:

Nationwide is seeking a resourceful and resilient Client Support Associate to join our team in Jacksonville, Florida. As an Associate Level position, the ideal candidate should have a minimum of 4 years of experience in client support or a related field. The Client Support Associate will be responsible for providing exceptional customer service to clients, resolving inquiries and issues in a timely manner, and building strong relationships with clients.

Responsibilities:- Act as the main point of contact for client inquiries and issues, providing accurate and timely responses- Maintain a high level of customer service and satisfaction by addressing client needs effectively- Work collaboratively with other team members to ensure seamless client experience- Identify opportunities for process improvements and implement innovative solutions- Monitor client accounts and communicate any updates or changes to clients- Assist with onboarding new clients and provide training and support as needed

Requirements:- Bachelor's degree in business, finance, or related field preferred- 4+ years of experience in client support or a similar role- Strong communication skills, both written and verbal- Ability to work independently and collaboratively in a fast-paced environment- Excellent problem-solving skills and attention to detail- Proficient in Microsoft Office and CRM software- Resourceful and resilient personality traits- Soft skills in innovation and communication

Benefits:- Competitive salary- Paid overtime- Gym membership- Company equipment provided- Comprehensive health and wellness program

Working Environment:At Nationwide, we value teamwork, innovation, and shared success. Our dynamic workplace fosters creativity and collaboration, where employees are encouraged to bring their ideas to the table and make a real impact on the business.

Equal Opportunity Statement:Nationwide is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, age, national origin, disability, marital status, genetic information, sexual orientation, gender identity, citizenship status, veteran status, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.