Job Description:United Continental Holdings is seeking a highly experienced and motivated Client Support Manager to join our team in Fort Worth, Texas. As a Client Support Manager, you will be responsible for overseeing all aspects of customer support and satisfaction to ensure our clients receive exceptional service at all times.
Responsibilities:- Manage a team of client support representatives, providing guidance, training, and support as needed- Develop and implement strategies to improve customer satisfaction and retention rates- Handle escalated client issues and provide timely resolutions- Monitor client feedback and implement improvements to enhance overall satisfaction- Collaborate with other departments to ensure a seamless customer experience- Analyze customer data and trends to identify areas for improvement- Develop and maintain client support policies and procedures- Conduct regular performance evaluations of client support team members- Create and implement training programs to enhance the skills of the client support team- Stay up-to-date on industry trends and best practices in client support
Requirements:- Bachelor's degree in Business Administration or related field- 7+ years of experience in client support or a similar role- Excellent communication and interpersonal skills- Strong leadership abilities with a proven track record of managing a team- Driven and energetic personality- Excellent planning and organizational skills with a high attention to detail- Ability to work in a fast-paced environment and handle multiple priorities- Experience working in a customer-focused role- Proficiency in Microsoft Office and CRM software- Ability to travel occasionally as needed
Benefits:- Retirement plan- Travel opportunities- Life insurance
Working Environment:At United Continental Holdings, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Client Support Manager, you will have the opportunity to grow professionally and contribute to the success of our organization.
Equal Opportunity Statement:United Continental Holdings is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.
Deadline to apply: ********
If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply for the position of Client Support Manager at United Continental Holdings in Fort Worth, Texas. We look forward to reviewing your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
