Job Description:
Raytheon Technologies is seeking a motivated and dedicated Client Support Officer to join our team in San Francisco, California. As an Associate level role, the Client Support Officer will be responsible for providing exceptional support to our clients, ensuring their needs are met and issues are resolved in a timely and effective manner.
Responsibilities:- Act as the primary point of contact for clients, responding to inquiries and providing assistance via phone, email, and in person- Build and maintain strong relationships with clients, understanding their needs and preferences- Analyze and troubleshoot client issues, working closely with internal teams to resolve any challenges- Provide product demonstrations and training to clients as needed- Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling- Monitor client satisfaction and retention rates, proactively addressing any concerns to ensure a positive experience- Stay up to date on industry trends and best practices to provide informed recommendations to clients- Maintain accurate records of client interactions and transactions using our CRM system
Requirements:- 4 years of experience in a client support or customer service role- Excellent communication and interpersonal skills- Strong persuasion and negotiation abilities- High emotional intelligence and ability to empathize with clients- Proven track record of meeting and exceeding client expectations- Detail-oriented with strong problem-solving skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office Suite and CRM software- Bachelor's degree in Business Administration or related field preferred
Benefits:- Paid Time Off (PTO)- Profit sharing opportunities- Travel opportunities for training and client visits
Working Environment:At Raytheon Technologies, we value continuous learning and adaptation in order to stay ahead in a rapidly changing world. Our team is committed to innovation and excellence, promoting a collaborative and supportive work environment for all employees.
Equal Opportunity Statement:Raytheon Technologies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals can thrive and contribute to our success.
Deadline to apply: ********
If you meet the requirements and are looking to take the next step in your career, we encourage you to apply for the Client Support Officer position at Raytheon Technologies in San Francisco, California. Join us in our mission to empower our clients and drive innovation in the technology industry.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
