Client Support Representative

Job Description:

Fidelity National Financial is currently seeking a part-time Client Support Representative to join our team in Denver, Colorado. As an Entry-level position, we require at least 1 year of experience in customer service, client support, or a related field.

Responsibilities:- Provide exceptional customer service to clients through various channels such as phone, email, and chat.- Assist clients with inquiries, concerns, and escalations in a timely and professional manner.- Collaborate with team members and other departments to resolve client issues and improve overall customer experience.- Maintain accurate records of client interactions and transactions.- Identify opportunities for process improvement and provide feedback to management.- Stay up-to-date on company products, services, and policies to ensure accurate information is provided to clients.- Adhere to company guidelines and protocols for client support and communication.

Requirements:- Strong adaptability and ability to work in a fast-paced environment.- Hardworking attitude and willingness to go above and beyond to meet client needs.- Excellent communication skills, both written and verbal.- Ability to think innovatively and problem-solve effectively.- Strong organizational and planning skills.- Proficiency in Microsoft Office suite and experience with CRM software is preferred.

Benefits:- Free accommodation for out-of-town employees.- Parental leave for new parents.- Paid Time Off (PTO) for vacation and personal days.- Opportunities for professional development and career growth.

Working Environment:At Fidelity National Financial, we prioritize work-life balance and employee well-being. We offer a supportive and collaborative work environment where each team member is valued and respected.

Equal Opportunity Statement:Fidelity National Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.