Collector
Consumers Credit Union is looking for a passionate Collector to join our team. As a Collector, you will support the Collection department with the management of our consumer lending and mortgage portfolio; acting on delinquent accounts, collecting on payments and/or collateral, while providing superior member service to enhance member relationships.
What you'll be doing:
Meet assigned goals as determined by the VP of Collections & Fraud.
Make collection calls to delinquent members (consumer, business and real estate).
Place collection notes on all delinquent accounts called.
Counsel delinquent member regarding their debts.
Make on-site field calls as needed.
Comply with all servicing guidelines for delinquent mortgages.
Assist in any area as directed by your supervisor.
Demonstrate knowledge of all Consumers products and services.
Upholds member confidentiality.
What you'll need:
Knowledge of all aspects of collections, including a good understanding of the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and legal aspects of collections.
Good analytical judgment and creative problem solving capabilities.
Excellent written and verbal communication skills.
Strong listening and empathy skills.
Attention to detail.
Knowledge of current technology; able to easily navigate multiple software environments.
Understanding of credit union history, philosophy, culture, values, and vision.
Understanding of Consumers rules, regulations and operating policies and procedures.
High school graduate or equivalent.
What you didn't know about the team:
At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.
Perks:
Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following one year of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts.
We are committed to Equal Employment Opportunity.
We are a proud Veteran & Military Friendly Employer.