TUDI Mechanical Systems, Inc. (www.tudi.com) – Voted a top workplace in the Pittsburgh, PA and Tampa, FL area and named one of the best contractors on the U.S. East Coast by Air Conditioning, Heating and Refrigeration News! Founded in 1987, TUDI Mechanical Systems is a merit organization that has grown into a premier mechanical, plumbing and electrical maintenance contractor in both the Pittsburgh and Tampa Markets. Our philosophies and strategies have led us to consistent double digit growth for the past 15 years. Job Summary: The Operations Manager will drive success as an integral part of TUDI's Commercial Service team. Responsibilities: Manage department activities to achieve revenue goals and objectives while maintaining a strong customer focusLead, motivate and optimize the service team to provide a superior customer experienceExecute established business plans to meet and exceed revenue goalsConsistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountabilityWork closely and effectively with all departments and Department ManagersMaintain customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staffContinually monitor performance and develop strategy for optimizing service fulfillment and overall customer experienceIdentify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution Manage strategic relationships with local trade schools to secure access to students and alumniDemonstrate and encourage open and collaborative communication among all members of the teamContinually educate technicians regarding the importance of safety and best-practices in the fieldMonitor and maintain job satisfaction among personnel by performing constructive and thorough annual performance evaluationsParticipate in management team meetings to help develop corporate growth strategy and address operational challengesWork in conjunction with the Recruiting team to recruitment and onboarding of new technicians and office support staffManage and assist in the ongoing training development program for field and office staff utilizing outside training vendors and Tudi UniversityPerform annual budgeting, planning, forecasting and establish annual operating plans in coordination with senior leadership teamProvide coordination and leadership / ownership of Tudi Safety committee and safety requirementsSupport Tudi Mechanical Systems in other actives and responsibilities as assigned or needed Qualifications: 5+ years of HVAC industry experienceExperience successfully leading a fast-paced service organizationBachelor's degree or equivalent experience preferredStrong interpersonal communication skillsAbility to analyze and forecast data to ensure alignment with company goals, objectives and revenue targetsDemonstrated proficiency with tasking and time managementAbility to self-start and motivate a team toward a common goal Compensation & Benefits: Competitive Salary + Compensation plan including bonus 100% Company Paid Medical Coverage- Family Healthcare premiums paid in fullComprehensive benefits package including Dental, Vision, Life, Disability and moreOnsite fitness facility401k plan with employer matchProfit Sharing Plan with employer contributionCareer growth opportunities Paid Vacation TimeCompany phone and van provided as neededVarious employee and family activities Our approach is unique and our team is committed to making a difference. At Tudi, employee satisfaction is as important as customer satisfaction. Apply now to be part of a growing team and join the Tudi Family.