Job Title: Community Relations AssociateLocation: Cape Cod, MassachusettsEmployment Type: Full Time Department: Sales
About Us: Maplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands: Maplewood and Inspir. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.
Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!
Overview: The Community Relations Associate is responsible for support and assistance to the Community Relations Director in achieving the community's occupancy and revenue goals. Responsibilities include assisting the Community Relations Director in managing the community's sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident's community file. The Community Relations Associate will ensure each resident move to their new home at Maplewood Senior Living is smooth, successful, and meaningful.
Key Responsibilities:
Maintains thorough working proficiency in Aline
Timely and accurately maintains all current and new prospect records in Aline
Ensures all lead sources are identified in the Aline system
Supports and assists the Executive Director and Community Relations Director in building a trusting and positive relationship with prospects by understand the Maplewood product and how Maplewood Senior Living can meet customer's needs
Assists the Executive Director and Community Relations Director by ensuring model apartments(s) are well maintained and presentable
Supports and assists the Executive Director and Community Relations Director in setting, tracking and accomplishing sales related goals as determined by sales team
Demonstrates effective telephone skills producing qualified leads and appointments
Meets with the resident and/or family and reviews the Move-In Packet ensuring all information is explained for understanding
Coordinates the resident assessment with the Resident Services Director Schedules the lease signing with the resident/responsible party
Ensures the apartment is fully ready for move-in
Gathers YARDI reports for analysis and interpretation (to identify solutions) as a back up to the Community Relations Director
Answer telephone inquiries, schedules visits, conducts tours, and works with the Community Relations Director to close sales as per sales marketing goals
Ensures inquiry forms are always available at front desk
Supports Community Relations Director in planning and coordinating two lead generating events each month
Meets and greets visitors and tours prospects
Assist Community Relations Director with External Business Developments and Networking opportunities
Ensures building shows a positive first impression
Maintains and grows occupancy to maximum levels
Other duties as assigned
On the Move-In day, the Community Relations Coordinator:
Collects any remaining paperwork
Arranges lunch or dinner for the resident and family members on the Move-In day
Communication:
Communicates any necessary apartment readiness needs
Maintains and open & ongoing dialogue with the resident and/or family from the time community fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs
Initiates communication with resident's physician and/or family to ensure completion and delivery of the Physician's Statement and any state-specific forms
Communicates orally and in writing, and cultivates all prospects
Facilitates the resident assessment with the Community Relations Director
Reviews, reads, notates any pertinent information about the resident to the team
Maintains and protects the confidentiality of resident information at all times
Must possess exceptional oral and written communication skills as well as public speaking and presentation skills
Able to effectively communicate the organization's values to residents, visitors, associates, co-workers and the communities
Skills and Abilities:
Ability to handle multiple priorities
Possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations
Competent in organizational and time management skills
Demonstrates good judgement, problem solving and decision-making skills
Core Competencies:
Building customer loyalty and trust
Team player Contributing to Team Success
Able to plan, provide high-quality work, be detailed-oriented and organized with all tasks
Possess stress tolerance
Technical/Professional Knowledge
Education/Experience/Licensure/Certification:
Associate and/or Bachelor's degree preferred
One (1) year experience in an administrative support role.
Previous customer service/sales experience and demonstration of customer service skill set
Experience working with seniors
Why You'll Love Working With Us:
Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
Growth Opportunities: We promote and foster career development and continuous learning.
Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.
Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)