**Job Title:** Contact Center Assistant - Remote Work
**Company:** CenterPoint Energy
**Location:** Phoenix, Arizona, US
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
CenterPoint Energy is seeking a dedicated and detail-oriented Contact Center Assistant to join our dynamic team in a remote work capacity. As a part-time, entry-level position based in Phoenix, Arizona, you will play a vital role in delivering exceptional customer service and support to our clients. This position is perfect for an independent and confident individual who thrives in a technology-driven environment.
**Key Responsibilities:**
1. **Customer Interaction:**
- Answer inbound calls and respond to customer inquiries promptly and professionally, ensuring a positive customer experience.
- Provide accurate information regarding services, products, and solutions to clients, assisting in resolving issues effectively.
- Maintain a friendly and helpful demeanor, establishing rapport with customers to enhance customer satisfaction.
2. **Problem-Solving:**
- Utilize effective problem-solving skills to assess customer needs and address their concerns quickly and efficiently.
- Escalate complex issues to appropriate departments while ensuring follow-up and resolution tracking.
3. **Data Management:**
- Accurately document all customer interactions in the CRM system, ensuring proper record-keeping and data integrity.
- Assist in updating customer databases and maintaining accurate records of inquiries and resolutions.
4. **Collaboration:**
- Work collaboratively with team members and other departments to achieve the department's goals and enhance service delivery.
- Participate in team meetings, training sessions, and feedback discussions to improve overall performance and skill development.
5. **Adhere to Policies and Procedures:**
- Follow company protocols and compliance standards while maintaining confidentiality and security of customer information.
- Stay informed about company policies, promotions, and new services to effectively communicate with customers.
6. **Continuous Improvement:**
- Seek opportunities to improve processes and enhance customer service delivery through innovative ideas and feedback.
- Participate in performance reviews and contribute to the development of personal performance goals.
**Requirements:**
**Education and Experience:**
- High school diploma or equivalent required; some college coursework preferred.
- Minimum of 1 year of customer service experience, preferably in a contact center or similar environment.
**Skills:**
- **Technical Proficiency:** Familiarity with CRM systems, Microsoft Office Suite, and basic troubleshooting skills is preferred.
- **Planning and Organization:** Ability to manage time effectively, prioritize tasks, and handle multiple inquiries simultaneously.
- **Problem-Solving:** Strong analytical skills to identify issues, evaluate solutions, and implement actionable plans.
**Personality Traits:**
- Independent and self-motivated, capable of working without direct supervision.
- Confident in communicating and resolving customer inquiries.
**Soft Skills:**
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a focus on customer service.
**Benefits:**
- Retirement plan options to help you plan for your future.
- Paid Time Off (PTO) to support work-life balance.
- Reimbursement for travel and other spending expenses as applicable.
**Working Environment:**
You will work in a remote environment where technology is harnessed to drive innovation and efficiency. Expect to engage with industry-leading tools and resources that facilitate connectivity, collaboration, and optimal performance.
**Application Deadline:**
Applications will be accepted until September 29, 2024.
**Equal Opportunity Statement:**
CenterPoint Energy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are a motivated individual looking for a part-time position that offers the opportunity for growth and development, we encourage you to apply for the Contact Center Assistant role at CenterPoint Energy. Join us and contribute to our mission of providing exceptional service to our customers! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.