Contact Center Officer

We are currently seeking a Contact Center Officer to join our team at Ingram Micro in Phoenix, Arizona. This is a full-time entry-level position ideal for individuals with at least 1 year of experience in customer service or a related field.

As a Contact Center Officer, your responsibilities will include:- Handling incoming and outgoing calls to assist customers with inquiries, issues, and solutions- Providing exceptional customer service and ensuring customer satisfaction- Resolving customer complaints in a professional and timely manner- Documenting all customer interactions accurately in the system- Collaborating with other team members to achieve common goals- Adhering to company policies and procedures at all times- Demonstrating a high level of product knowledge to effectively assist customers- Contributing to a positive and productive work environment

The ideal candidate for this role will possess the following personality traits: hardworking, motivated. Additionally, soft skills such as teamwork and creativity are highly valued in this position.

In return for your hard work and dedication, we offer a range of benefits including company equipment, dental insurance, and free accommodation. Our working environment is one that encourages autonomy and independence, trusting employees to excel in their roles.

If you meet the requirements and are ready to take on this exciting opportunity, please submit your application by the deadline of June 20, 2024.

Equal Opportunity Statement:Ingram Micro is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.