Job Description:
Host Hotels & Resorts is seeking a part-time Contact Center Representative to join our team in Philadelphia, Pennsylvania. As an Associate Level role, we are looking for individuals with at least 2 years of experience in customer service or a related field. The ideal candidate will be adaptable and independent, with strong soft skills in creativity and people management.
Responsibilities:- Handle inbound and outbound calls from guests, providing excellent customer service and resolving any issues or inquiries- Utilize various communication channels, including phone, email, and chat, to assist guests in booking reservations, managing their accounts, and addressing any concerns- Maintain a high level of professionalism and courtesy at all times, ensuring a positive interaction with every guest- Work closely with other departments, such as reservations and sales, to coordinate guest requests and provide a seamless experience- Utilize technology and software systems to efficiently manage customer interactions and track guest preferences- Identify opportunities for improvement in processes and procedures to enhance the overall guest experience- Attend training sessions and professional development opportunities to stay up-to-date on industry trends and best practices
Requirements:- 2+ years of experience in customer service or a related field- Strong communication and interpersonal skills- Ability to work independently and adapt to changing situations- Creativity in problem-solving and finding innovative solutions- Experience in managing relationships with customers or clients- Proficiency in using technology and software systems- Previous experience in a contact center or hospitality industry is a plus
Benefits:- Training & professional development opportunities to enhance your skills and knowledge- Visa sponsorship for qualified candidates- Company transportation for commuting to and from work
Working Environment:At Host Hotels & Resorts, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing exceptional service to our guests while continuously improving our processes and systems.
Deadline to Apply:Please submit your application by April 26, 2024.
Equal Opportunity Statement:Host Hotels & Resorts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
