Contact Center Representative - Remote Work

Job Description:Genworth Financial is seeking a motivated and customer-focused Contact Center Representative to join our remote team in Chicago, Illinois. As a Contact Center Representative, you will be responsible for providing exceptional customer service and support to our clients through various communication channels such as phone, email, and chat.

Responsibilities:- Handle inbound and outbound customer inquiries with professionalism and empathy- Provide accurate and timely information regarding Genworth Financial products and services- Troubleshoot and resolve customer issues in a timely manner- Maintain thorough and up-to-date knowledge of company policies, procedures, and products- Collaborate with other team members to ensure a seamless customer experience- Meet and exceed performance goals for customer satisfaction, response time, and resolution rate- Escalate complex issues to appropriate teams for resolution- Document all customer interactions accurately in the company's CRM system

Requirements:- 2+ years of experience in customer service or a related field- Strong communication skills, both verbal and written- Confident and hardworking demeanor with a passion for helping others- Ability to demonstrate leadership and innovation in problem-solving- Proficiency in using CRM systems and other customer service tools- High school diploma or equivalent required; Bachelor's degree preferred

Benefits:- Remote work flexibility- Training and professional development opportunities- Profit sharing- Competitive salary and benefits package

Working Environment:At Genworth Financial, we are dedicated to understanding and exceeding customer expectations. Our remote contact center team is committed to providing top-notch customer service while promoting a positive and collaborative work environment.

Equal Opportunity Statement:Genworth Financial is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage all qualified individuals to apply for our open positions.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.