Job Summary: The Continuing Education Program Specialist is responsible for working with the Coaching Program Development team to create, manage, and grow non-credit, professional coaching education programs to expand the current portfolio of offerings. Ongoing analysis of the market, competition, and the industry will direct efforts to expand programs and remain current. Based on audience preferences, the Program Specialist will also work to determine appropriate modalities and work with other staff for program design and delivery.
Responsibilities of this role include working with the Director of Professional Coaching Education and other team members across the unit in planning and scheduling courses, creating budgets, marketing, hiring, and managing subject matter instructors, and working directly with learners. Additionally, the Program Specialist is responsible for managing communications with instructors, public and private sector organizations, and businesses to support the development of custom trainings.
A. Research, select, and support Program development and facilitation (25%)
1. Identify growth areas for professional coaching programming through market research and analysis that reflect the changing needs of learners. Document business and growth plans during the yearly planning cycle and throughout the fiscal year.
2. Develop new courses/programs/certificates to complement current professional coaching offerings.
3. Collaborate with the marketing team to support marketing plans that aid growth of programs in the coaching portfolio.
4. Work with other areas within the Division of Continuing Studies to support marketing, administrative, and course development efforts.
5. Undertake ongoing evaluation and update curriculum to support program success.
B. Curriculum supervision, dissemination, and instruction (15%)
1. As needed, identify and hire qualified instructors.
2. Coordinate the overall structure of programming to meet learner needs.
3. Provide training for instructors as needed for online delivery of curriculum or other best practices for adult instruction.
4. Ensure best practices with regard to equity, diversity, and inclusion are included as a critical part of every program's design, curriculum, and delivery.
C. Facilitation of program and logistical management and delivery (40%)
1. Plan and deliver a portfolio of courses/certificates.
2. Work closely with instructional design and administrative support team members to ensure a high quality, effective, and learner-centric experience for program participants.
3. Work closely with learners, both individuals and organizations.
4. Specific areas of responsibility include, supporting and maintaining the coaching portfolio of courses, and learning evaluation/assessment.
5. Work with marketing, registration, scheduling, and administrative staff to ensure successful and sustainable programs.
6. Communicate regularly with all program stakeholders to ensure quality control.
7. Create reports for noncredit leadership teams.
D. Custom training activities (20%)
1. Respond to a wide range of custom training requests across the entire noncredit portfolio by arranging intake meetings with clients to determine immediate and long-term training and professional development needs.
2. Perform background research on companies/organizations.
3. Communicate and follow-up with organizations and businesses to provide additional information and finalize custom training.
4. Engage with instructors, subject matter experts, and Program Managers to coordinate custom training sessions.
5. Create and send custom training proposals in advance of training.
6. Perform administrative tasks to update and organize custom training information.
7. Provide moderation services during virtual training sessions.
Responsibilities: Provides guidance on the planning, design, and development of new professional level credit and non-credit courses and facilitates cross-departmental communication in support of the establishment of new continuing education programs. 30% Researches and selects curriculum content, assists with the development of course specific materials and resources, and prepares assessment tools regarding specific programs to align with unit objectives and strategy 20% Disseminates course updates and newly created content with program stakeholders, solicits feedback, and alters curriculum if appropriate 10% Serves as an initial point of contact and facilitates cross-unit communication with colleagues and accreditation resources to obtain relevant and accurate information for the program 20% Directs operational logistics of specialized programming segments and communication materials under general supervision 10% Identifies subject matter experts to create course materials and teach courses 10% Communicates with organizations and businesses to coordinate custom training opportunities Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education: Required:
Bachelor's Degree
Qualifications: Required experience:
- 3 years of experience in developing or supporting educational programs.
- Experience creating and managing program plans, budgets, and schedules.
- Demonstrated experience identifying, hiring, and collaborating with subject matter expert instructors.
- Experience engaging with learners, both as individuals and organizations.
- Demonstrated ability to use market data and competitive analysis to determine program needs.
- Demonstrated ability to work collaboratively with other staff and stakeholders.
Preferred other knowledge, skills, abilities or experience:
- Experience in forming and expanding partnerships with external organizations/associations.
- Experience creating programs in the field of professional coaching.
- Experience creating non-credit certificates or micro-credentials.
- Experience with Learning Management Systems, such as Canvas, Blackboard, or similar.
- Knowledge of best practices for inclusive program design and instruction.
Work Type: Full Time: 100%
This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.
Appointment Type, Duration: Ongoing/Renewable
Salary: Minimum $58,000 ANNUAL (12 months)
Depending on Qualifications
How to Apply: To apply for this position, please click on the "Apply Now" button. You will be asked to upload a resume, cover letter, and list of three professional/supervisor references as a part of the application process. References will not be contacted without prior notice. Please ensure your resume and cover letter address how you meet the minimum/preferred qualifications for the position.
Contact: Zachary Yafai
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Official Title: Cont Edu Specialist(TL008)
Department(s): A93-DIVN OF CONTINUING STUDIES/PATHWAY LEARNING/NONCR GEN
Employment Class: Academic Staff-Renewable
Job Number: 299629-AS
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here
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About University of Wisconsin Madison
The University of Wisconsin–Madison has been a catalyst for the extraordinary since its founding in 1848. Our students, staff, and faculty partake in world-class education and conduct prolific research that solves real-world problems. Our guiding principle is the Wisconsin Idea, a commitment to outreach that creates a better future for our state, our nation, and the world. We value the contributions of each person and recognize that diversity is a source of strength, creativity, and innovation.
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