Continuous Improvement Specialist

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? 
Join our SI team of about 380,000 colleagues around the globe and help us create environments that care. 
Siemens Smart Infrastructure intelligently connects energy systems, buildings and industries. We help our customers to thrive, communities to progress and support sustainable development to protect our planet for the next generation.
Electrification & Automation
The Electrification & Automation (E&A) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing in our Future Grids portfolio to create the power distribution grid of the future. 
We are looking for a Continuous Improvement Specialist. This position will be based in Wendell, NC.
The Continuous Improvement Specialist will play a key role in driving transformation initiatives across our electrical service organization. This individual will be responsible for leading projects aimed at enhancing service efficiency, quality, and customer satisfaction. Leveraging Lean principles, Six Sigma methodologies, and a continuous improvement mindset, the Continuous Improvement Specialist will streamline processes, optimize portfolios, and implement best practices to support sustainable growth and operational excellence.
Roles & Responsibilities
Challenge existing and established practices, identify improvement opportunities and lead/support a variety of projects
Lead and execute high-impact transformation projects focused on enhancing service processes, productivity, and operational efficiency.
Collaborate with cross-functional teams to identify and prioritize improvement opportunities within the electrical service portfolio.
Apply Lean, Six Sigma, and other continuous improvement methodologies to analyze current processes, identify inefficiencies, and implement effective solutions.
Monitor project milestones, KPIs, and outcomes to ensure alignment with organizational goals and maintain a high level of service quality.
Conduct root cause analyses to address and resolve service-related issues and improve response times, reliability, and customer satisfaction.
Champion a culture of continuous improvement by providing training, resources, and mentorship to team members.
Develop, document, and standardize best practices to support consistency across service teams and locations.
Prepare and present regular reports on project status, outcomes, and improvement metrics to leadership.
Drive initiatives for enhancing customer experience, including feedback collection, customer journey mapping, and process refinement.

You'll win us over by having the following qualifications:
Basic Qualifications:
Bachelor's degree in industrial engineering or business, or 1-3 years of experience in a Service Excellence, Continuous Improvement, or related role.
Demonstrated expertise in Lean methodologies, Six Sigma (Green/Black Belt certification preferred), and/or continuous improvement principles.
Strong analytical skills and experience with data analysis and process mapping.
Innovative and creative problem solver, with the ability to think outside of the box, explore new technologies, and introduce forward-thinking solutions that drive business impact.
Demonstrated growth mindset, with an eagerness to learn and apply new skills, adapt to evolving trends, and continuously improve service strategies.
Excellent communication and interpersonal skills, with the ability to work effectively across teams and influence change.
Proficient in project management tools and Microsoft Office Suite.
Self-starter with strong problem-solving skills and the ability to work independently.

Preferred Qualifications:
Familiar with Medium Voltage Switchgear

You'll benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $60,340 - $103,440. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Create a better #TomorrowWithUs
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Siemens Corporationis a U.S. subsidiary of Siemens AG, a leading technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose adding real value for customers. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, helping them to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In fiscal 2023, which ended on September 30, 2023, the Siemens Group USA generated revenue of $19.9 billion and employs approximately 45,000 people serving customers in all 50 states and Puerto Rico. 
Our Commitment to Diversity, Equity, and Inclusion:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here .
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
#MFGWendell
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