A Contract Administrator is responsible for the administration of contracts and agreements between Industrial Scientific and customers. This position resides within the Americas Revenue and Commercial Operations Team and the role of those on the Contract Administrator Team is to assist the commercial sales team with the closure of sales. The Contract Administrator works closely with our Legal Team and our Account Executives on the Commercial Sales Team to draft, negotiate and execute Equipment Subscription and Software as a Service Agreements as we continue to grow our business.
Duties and Responsibilities:
• Managing and coordination of the iNet subscription Launch, Amendment and Renewal Contract process both individually and through the team of Contract Administrators to ensure timely servicing of customers and achieving revenue targets
• Managing contracts with upsell potential and churn risk in collaboration with Sales and Customer Success to ensure customer retention and facilitate upsell
• Providing support for new and existing customer base by providing information and/or performing activities relative to contract administration (review of quotations, negotiating commercial terms, providing some product information, contract creation from templates, contract order processing, contract opportunity follow-up, research of contract and order histories)
• Executing, negotiation, providing support to sales in negotiations to drive contracts to closure and ensure successful execution of the iNet Agreement
• Work in conjunction with project manager upon execution and through implementation of contract
• Interface directly with customer counterparts to track deliverables, monitor contractual obligations, and prepare documentation
• Assure accuracy and appropriateness of contract documentation and attachments; set-up new contracts; terminate expired contracts; and general maintenance of active contracts
• Receive, review, and accurately enter customer data into internal systems
• Drive an efficient and effective process to manage churn requests (stay on top of sales mitigation process, understand booking timing impact, ensure communication to finance)
• Prepare and distribute information to appropriate employees regarding contract status
• Ad hoc project work as needed
QUALIFICATIONS REQUIRED:
• 3+ years' experience working directly with customers in a Contract Administration position with revenue generation responsibilities
• Demonstrated track record of successfully negotiating and implementing contracts with Fortune 500 companies.
• Excellent user knowledge of Microsoft Office, CRM systems (SalesForce,com preferred) and sales data; experience with CPQ, Oracle ERP systems and understanding of underlying documentation and financial processes related to orders and contract renewals.
• Excellent written and verbal communication and interpersonal skills.
• Process thinking, attention to detail and strong analytical abilities.
• Goal orientation with problem-solving approach with strong conflict resolution skills.
• Ability to manage multiple priorities within a fast-paced environment
• Ability to work independently yet support team responsibilities on an on-going basis.
• Demonstrated success working in a teaming environment both internally and externally
• BS/BA in Business, Finance, or related field, or equivalent experience
QUALIFICATIONS PREFERRED:
• Gas detection experience (sales, customer service, or technical support)
• Previous experience working with Leasing or Software as a Service agreements
Fortive Corporation Overview
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.