Any sufficiently advanced technology is indistinguishable from magic. We make cutting-edge solutions that feel as natural as breathing. Pushing the boundaries of what's possible, our team of industry veterans is raising the bar for autonomous and collaborative robots. We are developing and deploying, at scale, iconic people-centered robots. We know we have succeeded when customers ask why other robotic solutions don't feel like ours — effortless, intuitive, and delightful. As a Field Services Technician, you will be playing a critical role on the Customer Success Team. You will work alongside onsite and remote engineering staff to deploy the next generation of warehouse robotic systems, executing preventative maintenance and incident triage. You will troubleshoot, diagnose, and repair robots while in the field. You will also help provide technical support and training to our customers. This position requires a technician who is not afraid to roll up their sleeves in an early-stage startup environment, working smart and hard to keep our fleet operating at its maximum potential. This contract will be, at minimum, a 6-month commitment. The starting hourly wage for this role is $30.00 - $45.00 per hour; the final compensation for this role will be based on the candidate's unique skills and experience.
\n Responsibilities:Work with customers to deploy and support robotic fleets in the warehouseProvide detailed training to customer teams onsiteBased in Las Vegas, NV, and able to work onsite at multiple customer sites in Las Vegas, NVAble to travel on short notice up to 80% of the time within the designated region for site inspections and repairs Commission, test, and debug robotic systems, remotely troubleshooting with the engineering team as neededConduct routine and incident maintenance for our robot fleetProvide timely repairs and decrease the time our robots are out of productionMaintain records of service calls, trainings, and expensesStudy technical manuals and attend training sessions provided by engineersProvide support of root cause analysis for major incidents in the fieldReport on critical team metrics such as mean time to repair and first contact resolution rate To be successful in this role, you will possess the following:Communication skills: With strong verbal and written skills, you communicate clearly and concisely with customers and colleagues — whether you're training floor associates at a warehouse to use our robotic solution, troubleshooting a technical problem with our engineers, or developing SOPsEmpathy: You have a keen sense of what others may be feeling and thinking, and can respond appropriately even in stressful situationsSafety orientation: You complete maintenance, training, and debugging exercises not just because they are part of your job, but also because you fundamentally understand that they are core to ensuring that our robotic fleet remains safe for usersAttention to detail: You triple-check packing, assembly, and maintenance instructions because you understand the consequences of missing parts or missed stepsComfort with electrical and mechanical tools: You will be using a digital multimeter, wire and PCB soldering tools, electrical terminal crimping tools, torque wrenches, hand tools, etc. as part of your daily responsibilitiesComfort with software: You will be flashing firmware and using command line interfaces, Linux-based operating systems, and simple Bash commands as part of your daily responsibilitiesSelf-starter and growth mindset: You will learn what you don't know and can execute high-quality work independently without supervisionPhysical requirements: You may be on your feet for long periods and have to lift up to 50 lbs Preferred QualificationsFluency in Spanish4+ years of troubleshooting and debugging experience with robotics, industrial automation, or similar mechatronics industries — especially mobile roboticsExperience with Git, ROS, YAML, and basic PythonExperience with basic system administration and network configurationExperience with relational databases and SQLExperience reading and interpreting mechanical drawings, system block diagrams, circuit schematics, and engineering manualsExperience with Google Workspace applications, especially Sheets
\n$30 - $45 an hour
\nRobust AI fosters a culture of belonging and a shared commitment to equality and equity. Having a diverse set of perspectives is key to ensuring AI and robotics serve the needs of all.