AHT Cooling System USA, a leader in refrigeration systems supply for the grocery and convenience industry is looking for a Technical Product Support Specialist - Commercial Refrigeration in our Orlando, FL service territory. In this role, you will provide advanced support of customer warranty and non-warranty technical needs for all AHT product lines products and services. Additionally, will resolve technical product issues and is a liaison to Product Management for design and application. Responsibilities include: Review Customer Service project scopes, store prints, diagrams, and specifications for accountability and advanced application of equipment. Evaluate and specify alternative components Work with contractors to review and ensure store meets operational standards Outline, develop, and implement technical training modules for internal and external use including metrics to track progress and participation with pass/fail analysis and certification protocol System CX with modifications and/or software and parameter suggestions for efficient operation of assigned products Perform/manage system energy analysis for optimal operation Troubleshoot and repair Heat Pump issues, achieving minimal downtime Assist in the development of work instructions and technical product documentation products and services Education and Experience: Associate's (AA) degree or equivalent from a two-year college or technical school or equivalent combination of education and experience 4-6 years of related HVAC/R experience and/or training Special Requirements: Ability to read, understand and use assembly drawings, wiring diagrams; capable of troubleshooting, testing and repairing electromechanical components Familiarity with various hand tools, refrigeration tools including pumps for evacuation and glycol, and standard tools for use in supermarket maintenance. Ability to use computer and software tools used to adjust parameters and diagnosis Familiarity with MS Word, Excel, and Outlook is required Ability to travel 75% (including overnight) is required Valid Driver's license in state of residency is required We offer a competitive salary, benefits package, and opportunities for growth within the company. We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are a highly motivated individual with a passion for providing customers with technical support, we encourage you to apply for this exciting opportunity. Compensation details: 78000-93000 Yearly Salary PIa4ff90e41f10-31181-36122724