Credit Maint Sr Supervisor

The Credit Maintenance Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to capture and record data on credit exposures, obligors and facilities in relevant credit systems in coordination with the Operations - Services team. The overall objective of this role is to lead data quality efforts, analyze and report credit exposure, escalate deficiencies and recommend delinquent strategies in alignment with overall credit policies.

Responsibilities:
Manage a team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
Contribute to the development and implementation of policies and procedures to increase efficiency of credit initiation process
Contribute to policy formation, budget, capacity, and resource planning
Manages projects, staffing requirements, and ensures team deliverables as well as coaches and motivates team
Manage one Credit Initiation unit including various supervisors, senior supervisors, and support staff such as verification, data entry, and vendor management
Analyze information and provide evaluative judgements to resolve complicated problems and discrepancies consistent with approval guidelines
Develop new work procedures, analyze complex and variable issues, and apply in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:
5-8 years of experience
Demonstrated expertise in the areas of Credit, Project Management, and Collections/Non-compliance
Proven ability to persuade and influence others
Experience negotiating with external partners preferred
Consistently demonstrates clear and concise written and verbal communication

Education:
Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Description:
Supervise a team of approximately 10-15 Credit Bureau Dispute agents focus on Branded Cards accounts
Motivate employee performance and continuously develop talent though training, encouragement, feedback, and coaching
Consistently reach aggressive business-defined performance indicators with urgency and commitment
Focus on overall quality and customer experience
Serve as a role model in a culture of accountability, integrity, and respect
Promote an environment of open communication
Participate in various project teams and critically evaluate current processes for improvement
Make evaluative judgments to solve problems and troubleshoot discrepancies based on factual information and resolving problems
Is responsible for interpreting procedures and policies and employing such to guide agents in achieving resolution for complex problems
Provides input on appropriate staffing requirement to meet operational needs
Provides input with regards to all training and development needs for assigned personnel
Ensures the quality of tasks provided by self and others on team
Participate in various projects-onboarding new products into the Utility
Evaluates team performance and makes recommendations for pay increases, hiring, terminations and other personnel actions.
Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sounds ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications, Education and Experience:
Direct line management experience in a call center or production environment preferred
Understanding of Branded Cards Products and Services or equivalent knowledge
Familiarity and understanding of financial industry preferred

Management Skills:
Ability to make sound decisions that reflect good judgment
Strong performance management abilities
Solid leadership skills and ability to direct and motivate staff with integrity and ethics
Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Experience in creating and implementing processes that result in improved business performance
Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view
Superior execution skills with a focus on clear, realistic action steps and timelines

Technical Skills:
Strong analytical and problem-solving skills
Strong PC skills (Microsoft Office) and other various systems

Other:
Strong verbal and written communication skills
Continuous pattern of professional development and learning
Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines

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Job Family Group:
Operations - Services------------------------------------------------------
Job Family:
Credit Maintenance------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
5800 SOUTH CORPORATE PLACE------------------------------------------------------
Primary Location Full Time Salary Range:
$74,160.00 - $111,240.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Nov 15, 2024------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.

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