Robbins Recruiting has partnered with a leader in the roofing industry who is seeking a dynamic and knowledgeable CRM Training Specialist with hands-on experience in ServiceTitan to join their team. In this role, you will play a critical part in empowering their staff to maximize the potential of the CRM systems. Your expertise will bridge the gap between technical capabilities and end-user application, ensuring a seamless adoption and efficient use of the platform. This position requires up to 50% travel and involves conducting hands-on facilitation workshops to deliver impactful, engaging training sessions tailored to user needs.
LOCATION: Preferred location in Atlanta, GA, open to remote for right candidate. TRAVEL: Up to 50%
\n Key ResponsibilitiesTraining Program DevelopmentDesign and deliver comprehensive training programs tailored to various user levels, from beginner to advanced.Create training materials such as manuals, video tutorials, and quick reference guides specific to ServiceTitan functionalities.Collaborate with leadership to identify training needs and establish performance goals. User Onboarding and SupportLead onboarding sessions for new hires and teams transitioning to ServiceTitan.Conduct hands-on facilitation workshops, ensuring interactive and practical learning experiences for users.Provide one-on-one coaching sessions, often in a field setting, to address user challenges and optimize system usage.Act as the primary point of contact for training-related inquiries and system troubleshooting. Travel and On-Site EngagementTravel to company locations (up to 50%) to deliver in-person training sessions and workshops.Build strong relationships with teams on-site, ensuring their comfort and confidence in utilizing ServiceTitan effectively.Adapt training methods based on on-site observations and specific team requirements. System Optimization and Knowledge SharingStay updated on ServiceTitan features, updates, and best practices to continuously improve training materials.Provide insights on how to leverage the CRM for operational efficiency, sales growth, and customer service improvement.Collaborate with IT and CRM administrators to ensure the system aligns with business objectives. Performance Monitoring and FeedbackEvaluate training effectiveness through assessments, surveys, and user feedback.Analyze user performance data to identify skill gaps and implement corrective training solutions.Maintain detailed records of training activities and report progress to stakeholders. QualificationsProven experience in CRM training, specifically with ServiceTitan.Strong understanding of ServiceTitan's features, modules, and best practices in industries such as home services or field operations.Exceptional communication and presentation skills with the ability to simplify technical concepts for non-technical users.Proficiency in creating engaging training materials and using various delivery methods (in-person, virtual, and self-paced).Willingness and ability to travel up to 50% of the time.Analytical mindset to assess user performance and develop actionable training improvements.Familiarity with change management principles and user adoption strategies. Preferred SkillsExperience in the home services industry or similar operational environments.Knowledge of other CRM systems and how they integrate with ServiceTitan.Certification in adult learning or instructional design is a plus.
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