Why GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What does it mean to be a Customer Account Coordinator II at GLS? As a Customer Account Coordinator II, you would be responsible for carrying out assigned administrative processes within the Recoveries Department to assist in servicing active accounts. You will manage a variety of tasks on a daily basis to improve the overall customer experience.
\n How will you drive value within the organization as a Customer Account Coordinator II?Manage and resolve customer/dealership disputesAssist customers and dealerships with total loss claimsUpdate dealership and customer accounts for accuracyMake outbound phone calls to consumers, dealers, insurance companies, or other 3rd party contacts in support of the assigned processProvide feedback and potential solutions to management about process efficiency, ways to improve the customer/dealer experience, and quality assurance processesAssist managers in training and supporting new associatesCross-train and collaborate on departmental activities and responsibilities What should you already know to be successful as a Customer Account Coordinator II?High School diploma or equivalent requiredA minimum of one (1) year of experience in a relevant customer service role required, the automotive industry preferredExceptional interpersonal skillsDetail-oriented and the ability to multitaskMust be extremely organized and be able to stay on track for upcoming time-sensitive deadlinesExceptional oral and written communication skillsProficient computer skills and ability to quickly learn new computer applications as required Employment Requirements:Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00 am-6:00 pmThe position does not require travelConstantly operate a computer and other standard office equipmentTalk and hear to exchange accurate informationHave close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
\n2023 California Applicant Privacy Notice GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA)