**Job Title:** Customer Care Assistant
**Company:** Hilton Worldwide Holdings
**Location:** Seattle, Washington, US
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
---
### Job Description:
At Hilton Worldwide Holdings, we aim to bring the joy of travel to everyone. As a Customer Care Assistant, you will be pivotal in ensuring that our guests receive exceptional service throughout their stay. This is not just a job; it's an opportunity to be a part of a globally renowned brand known for its hospitality and commitment to outstanding customer experiences. If you are driven, reliable, and passionate about exceeding customer expectations, we want to hear from you!
### **Key Responsibilities:**
- **Guest Interaction:** Serve as the first point of contact for guests, welcoming them with a friendly demeanor and addressing inquiries in person, over the phone, or via email.
- **Problem Resolution:** Quickly and effectively address any concerns or complaints, working collaboratively with the team to ensure a positive outcome for guests.
- **Service Excellence:** Anticipate guest needs and provide recommendations or alternatives that create memorable experiences, ensuring all interactions are aligned with Hilton's high service standards.
- **Information Management:** Maintain up-to-date knowledge of hotel services, amenities, and local attractions to provide accurate information and enhance guests' experience.
- **Administrative Support:** Assist in managing reservations, check-ins, and check-outs, processing payments, and ensuring accurate guest billing.
- **Quality Assurance:** Monitor service quality and delivery, providing feedback for continuous improvement and personalizing interactions to meet unique guest preferences.
- **Team Collaboration:** Work closely with all hotel departments, including housekeeping, food and beverage, and maintenance, to ensure all guests have a seamless experience.
- **Training Participation:** Engage in ongoing training and professional development opportunities to stay up-to-date with best practices in customer service and hospitality.
- **Compliance:** Adhere strictly to all hotel policies and procedures, including health and safety regulations, to ensure a safe environment for guests and staff.
### **Qualifications:**
- **Experience:** Minimum of three (3) years in a customer service or hospitality role, preferably in a hotel setting.
- **Education:** High school diploma or equivalent; additional certifications in hospitality or customer service are a plus.
- **Skills:**
- **Soft Skills:** Exceptional presentation skills, with the ability to communicate effectively and professionally with guests and team members. Strong attention to detail to guarantee accuracy in all aspects of service.
- **Technical Skills:** Proficiency in using computer systems, booking software, and basic Microsoft Office applications.
- **Personality Traits:** A driven and reliable individual who takes initiative and remains calm under pressure, with a genuine passion for helping others and delivering exceptional customer service.
### **Benefits:**
- Paid overtime for hours worked beyond the standard schedule.
- Comprehensive training and professional development opportunities.
- Paid sick leave to ensure your health and well-being.
### **Working Environment:**
At Hilton, we foster a culture focused on exceeding customer expectations and delivering delight in every interaction. Our dynamic work environment encourages creativity and collaboration, ensuring that every team member can contribute to a memorable guest experience.
### **Application Deadline:**
Please submit your application by **September 24, 2024.**
### **Equal Opportunity Statement:**
Hilton Worldwide Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic.
Join us at Hilton Worldwide Holdings, where your skills and passion for customer service can contribute to unforgettable experiences for our guests. We look forward to meeting you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
