Customer Care Associate

Job Description:

We are looking for a passionate and independent individual to join our team as a Customer Care Associate at Salesforce in Phoenix, Arizona. As a Customer Care Associate, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:- Responding to customer inquiries via phone, email, and chat in a timely and professional manner- Handling and resolving customer complaints and issues- Providing product information and assistance to customers- Processing orders, returns, and exchanges- Collaborating with other teams to ensure customer satisfaction- Maintaining accurate records of customer interactions and transactions- Continuously enhancing your product knowledge and customer service skills

Requirements:- 4 years of experience in customer service or a related field- Strong communication skills and a customer-centric approach- Ability to work independently and prioritize tasks effectively- Adaptability and decision-making skills- Passion for providing exceptional customer care

Personality Traits:- Independent- Passionate

Soft Skills:- Adaptability- Decision-making

Benefits:- Disability insurance- Vision insurance- Paid Time Off (PTO)

Working Environment:At Salesforce, we are committed to environmental responsibility and sustainable practices. You will be part of a team that values sustainability and making a positive impact on the world.

Equal Opportunity Statement:Salesforce is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: June 20, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team in the tech industry, apply now to become a Customer Care Associate at Salesforce in Phoenix, Arizona!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.