Job Title: Customer Care Manager Company: Kiwi Partners Location: Chicago, Illinois, US / Hybrid Remote Work Possible At Kiwi Partners, we pride ourselves on being a forward-thinking organization that values innovation, collaboration, and exceptional customer service. While we are not currently hiring for the position of Customer Care Manager, we understand the importance of building a talent pipeline for future opportunities. We invite you to submit your CV and profile for consideration as we prepare for upcoming hiring plans. Your experience and skills may align perfectly with our future needs, and we would love to connect with you when the time comes.
Position Overview:
As a Customer Care Manager at Kiwi Partners, you will play a pivotal role in ensuring that our customers receive the highest level of service and support. You will be responsible for leading a team of customer care professionals, developing strategies to enhance customer satisfaction, and driving initiatives that promote a positive customer experience. This position is ideal for individuals who are adaptable, confident, and possess a strong commitment to teamwork and project management.
Key Responsibilities: Lead and manage a team of customer care representatives, providing guidance, support, and training to ensure they deliver exceptional service. Develop and implement customer care strategies that align with the company's goals and objectives, focusing on enhancing customer satisfaction and loyalty. Monitor and analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes. Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless customer experience. Create and maintain documentation related to customer care processes, policies, and procedures. Foster a positive and inclusive team environment that encourages collaboration, creativity, and continuous improvement. Manage customer escalations and resolve complex issues in a timely and effective manner. Stay informed about industry trends and best practices in customer service to ensure Kiwi Partners remains a leader in the field. Prepare and present reports on customer care performance to senior management, highlighting successes and areas for growth. Requirements: Experience level can range from entry-level to senior-level positions; we welcome candidates with diverse backgrounds and experiences. Proven experience in customer service or customer care management, with a strong understanding of customer needs and expectations. Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively. Strong leadership skills with the ability to motivate and inspire a team. Adaptable and confident in decision-making, with a proactive approach to problem-solving. Demonstrated ability to work collaboratively in a team environment and manage multiple projects simultaneously. Proficiency in customer relationship management (CRM) software and other relevant tools. A commitment to continuous learning and professional development. Benefits:
At Kiwi Partners, we believe in taking care of our employees. While we are not currently hiring, we offer a range of benefits that contribute to a positive work environment, including:
Company equipment to support your work, whether in the office or remotely.
Profit sharing opportunities that allow you to share in the success of the company.
Free food and snacks to keep you energized throughout the day.
Working Environment:
Kiwi Partners is a company that transcends borders, promoting collaboration on a global scale. We value diversity and inclusivity, and we strive to create an environment where every employee feels valued and empowered to contribute their unique perspectives. Our hybrid work model allows for flexibility and work-life balance, enabling you to thrive both personally and professionally.
Equal Opportunity Statement:
Kiwi Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.
If you are interested in joining a dynamic team that values customer care and collaboration, we encourage you to submit your CV for future consideration. We look forward to connecting with talented individuals who share our passion for exceptional service and innovation. Thank you for considering a future with Kiwi Partners!
How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.