Job Title: Customer Care Manager Company: Woden Location: Columbus, Ohio, US / Hybrid Remote Work Possible At Woden, we are committed to delivering exceptional customer experiences and fostering a culture of innovation and creativity. While we are not currently hiring for the position of Customer Care Manager, we recognize the importance of building a talent pool for our future hiring plans. We invite you to submit your CV and express your interest in joining our dynamic team. By doing so, you will be among the first to be considered when we begin our recruitment process.
About the Role:
As a Customer Care Manager at Woden, you will play a pivotal role in shaping our customer service strategy and ensuring that our clients receive the highest level of support. Your responsibilities will encompass a wide range of activities aimed at enhancing customer satisfaction, driving team performance, and fostering a culture of continuous improvement. We are looking for candidates at all experience levels, from entry-level to senior-level professionals, who are passionate about customer care and eager to contribute to our mission.
Key Responsibilities: Develop and implement customer care policies and procedures that align with Woden's vision and values.
Lead and mentor a team of customer care representatives, providing guidance, support, and training to enhance their skills and performance.
Monitor and analyze customer feedback and service metrics to identify areas for improvement and implement effective solutions.
Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless customer experience.
Create and maintain a positive and productive working environment that encourages creativity and innovation among team members.
Manage customer inquiries and complaints with professionalism and empathy, ensuring timely resolution and follow-up.
Develop and execute customer engagement initiatives to foster long-term relationships and loyalty.
Stay informed about industry trends and best practices in customer care, and proactively implement changes to enhance service delivery.
Prepare regular reports on team performance, customer satisfaction, and service metrics for senior management review.
Participate in strategic planning sessions to align customer care objectives with overall business goals. Requirements: Proven experience in customer service or customer care management, with a strong understanding of customer needs and expectations.
A dedicated and hardworking attitude, with a commitment to delivering exceptional service.
Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Creative problem-solving abilities, with a knack for thinking outside the box to address customer challenges.
Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members alike.
Proficiency in customer relationship management (CRM) software and other relevant tools.
A passion for continuous learning and professional development, with a desire to stay current on industry trends and best practices.
Flexibility to adapt to changing priorities and a fast-paced work environment. Benefits:
At Woden, we value our employees and strive to provide a comprehensive benefits package that supports their well-being and professional growth. Our benefits include:
Visa sponsorship for eligible candidates.
Coverage for travel and spending expenses related to work.
Company transportation options to facilitate commuting and travel.
Opportunities for professional development and career advancement in a supportive environment. Working Environment:
At Woden, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our hybrid work model allows for flexibility while fostering collaboration and teamwork. We encourage our employees to bring their unique perspectives and ideas to the table, contributing to a vibrant and dynamic workplace culture.
Equal Opportunity Statement:
Woden is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we are dedicated to ensuring that our hiring practices are fair and equitable.
If you are passionate about customer care and eager to make a difference, we encourage you to submit your CV for consideration. We look forward to connecting with talented individuals who share our commitment to excellence in customer service. Thank you for your interest in Woden!
How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.