Customer Care Manager - Work From Home

Nordstrom, a leading retail company, is seeking a part-time Customer Care Manager to work from home in Phoenix, Arizona. As a Mid-to-Senior Level professional with at least 7 years of experience, the ideal candidate will be reliable, motivated, possess strong project management skills, and demonstrate emotional intelligence.

Responsibilities:1. Manage a team of customer care representatives, providing guidance, support, and ongoing training.2. Develop and implement strategies to enhance customer satisfaction and exceed expectations.3. Handle escalated customer queries and complaints in a timely and effective manner.4. Analyze customer feedback and data to identify areas for improvement and implement solutions.5. Collaborate with other departments to ensure a seamless customer experience.6. Monitor key performance indicators and metrics to track team performance and customer satisfaction.7. Stay abreast of industry trends and implement best practices in customer care.

Requirements:1. Bachelor's degree in Business Administration, Marketing, or a related field.2. Proven experience in a customer care management role, preferably in a retail or e-commerce environment.3. Excellent communication and interpersonal skills.4. Strong leadership abilities and the ability to motivate and inspire a team.5. Proficient in CRM software and other relevant tools.6. Ability to work independently and manage multiple priorities effectively.7. Experience working remotely and managing a virtual team is a plus.

Benefits:1. Free accommodation for remote work.2. Dental insurance.3. Disability insurance.

Working Environment:At Nordstrom, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional service and fostering a positive work culture.

Equal Opportunity Statement:Nordstrom is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Deadline to apply: June 14, 2024. If you meet the requirements and have a passion for delivering outstanding customer care, we encourage you to apply for this exciting opportunity with Nordstrom.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.