Customer Care Officer

Job description:

As a Customer Care Officer at Accenture in Los Angeles, California, you will be responsible for providing exceptional customer service to clients, ensuring their needs are met and issues are resolved in a timely and efficient manner. This entry-level position is perfect for individuals who are confident, resilient, and possess excellent planning and time management skills.

Responsibilities:- Communicate effectively with clients to understand their needs and provide solutions- Handle incoming calls, emails, and inquiries from clients with professionalism and courtesy- Resolve customer complaints and issues in a calm and efficient manner- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to ensure customer satisfaction- Stay up-to-date on product and service offerings to better assist customers- Meet and exceed customer service expectations and performance goals

Requirements:- Minimum of 1 year of customer service experience- Confident and resilient personality- Strong planning and time management skills- Excellent communication and interpersonal skills- Ability to multi-task and work under pressure- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent

Benefits:- Disability insurance- Travel and spending expenses- Retirement plan- Ongoing learning and development opportunities for personal and professional growth

Working environment:Accenture encourages a culture of ongoing learning and development for all employees. We provide support and resources to help you excel in your role and advance in your career. Our team is collaborative, diverse, and dedicated to delivering the best possible service to our clients.

Deadline to apply:May 24, 2024

Equal opportunity statement:Accenture is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.