Overview: Would you like to serve amazing clients while working at one of "The Best Places to Work in Arkansas"? Movista is a software company, created by a team of retail veterans and supported by a team of critical thinkers and problem solvers. We have a passion for creating brilliant technical solutions to exceptionally complex business problems. We're serious about work, but we also know how to have serious fun.
Job Summary: A Customer Care Specialist is a customer success professional who will partner with other team members to provide exceptional service to our customers to help sustain and improve the use of Movista's solutions. The Customer Care Specialist may handle a high volume of inbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or concerns, and provide an accurate and efficient response. To be a successful Customer Care Specialist, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, adaptable, and a team player.
Essential Functions: Answer calls from clients to address their needs, concerns, or other issues with products or servicesRespond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valuedEngage in active listening with callers, confirming or clarifying information and diffusing frustrated clients, as neededBuild lasting relationships with clients and other call center team members based on trust and reliabilityUtilize software, databases, scripts and/or flowcharts, tools, and other team members appropriatelyEscalate high priority issues to level two support as necessary to determine and address the root cause of issuesUnderstand and strive to meet or exceed call center metrics while providing excellent consistent customer serviceAptitude for technical devices; iOS and Android Required Skills and Abilities: Strong verbal and written communication skills, including professional phone voiceTechnical proficiency, experience with CRM software, and strong typing skillsManage multiple complex tasks while delivering timely updates until resolutionProven track record of being a problem solver who makes decisive, informed decisionsLead with curiosity and empathy; connect with customers in a genuine way Adaptable and accountableProficient in Microsoft Office Suite, specifically PowerPointBilingual in Spanish is a plus Education and Experience: High School Diploma or equivalent, college degree preferred1+ year experience in customer facing role Physical Requirements: Prolonged periods of sitting at a desk and working on a computerMust be able to lift up to 15 pounds at times