Customer Care Specialist

Job Description:

Lam Research is seeking a dedicated and adaptable Customer Care Specialist to join our team in Columbus, Ohio. As an Associate Level Customer Care Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our clients.

Responsibilities:- Manage incoming customer inquiries via phone, email, and chat in a timely and professional manner- Provide accurate information about products, services, and pricing to customers- Process customer orders, returns, and exchanges efficiently- Resolve customer complaints and issues effectively to ensure a positive customer experience- Collaborate with other departments to address customer needs and provide solutions- Maintain customer records and update databases with relevant customer information- Identify opportunities for upselling and cross-selling products and services to customers

Requirements:- Bachelor's degree preferred- Minimum of 4 years of experience in customer service or a related field- Excellent communication and interpersonal skills- Ability to work under pressure and handle challenging situations with patience and professionalism- Strong problem-solving skills and attention to detail- Strong cooperation and persuasion skills to build positive relationships with customers- Adaptable and able to thrive in a fast-paced environment- Proficient in CRM software and Microsoft Office Suite

Benefits:- Profit sharing- Paid Time Off (PTO)- Remote work flexibility

Working Environment:At Lam Research, we prioritize cultivating a sense of ownership and responsibility at every level of the organization. We believe in providing a supportive and collaborative work environment where employees can grow and succeed.

Deadline to Apply:April 24, 2024

Equal Opportunity Statement:Lam Research is an equal opportunity employer and is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.