We are actively seeking a highly motivated Customer Escalations Software Engineer for the Hyperscale Line of Business who excels in dynamic, small-team settings. You will get a chance to contribute to innovative product ideas that tackle challenges within massive-scale cloud storage environments. These new storage systems will allow our largest customers to meet the demands of AI and hyperscale workloads. You will be contributing to innovative solutions using flash storage technologies and software.
SHOULD YOU ACCEPT THIS CHALLENGE…
The Escalations Engineer or forensics team as we call them here at Pure will help with customer issues and create software to analyze and predict the health of distributed systems that are deployed. It will be your responsibility to own and resolve technical issues coming in from the field that are more technical than what our support team can resolve on their own, to develop next-gen services that will enable real-time predictive analysis of the behavior of all systems sold into the field, and to develop software to protect customers from known issues and help cure anomalies in short-time after they have been detected.
Lead investigation and resolution of emergent engineerings problems from the field that require engineering expertise
Create and maintain services and tools to diagnose and protect the health of an ever growing fleet
Create next generation analytics that anticipate new problems
Acquire a deep understanding of Pure's full software stack
If you see a problem, you are empowered to pull engineers together and go fix it!
Regularly present to the larger engineering team as well as executives about complex engineering issues
Interact directly with customers to enable seven-figure sales
WHAT YOU'LL NEED TO BRING TO THIS ROLE…
You already have a solid background in software development along with experience with linux, system administration, networking, and storage. A history of learning new technologies on the job indicates a strong fit for this role. Ideal candidates will come from Software Development background. In addition, you may identify with some of the following:
4+ years of experience with Python, Go, C++, and linux and other related programming languages.
Natural curiosity, obsessive attention to detail and innate troubleshooting skills
Ability to analyze complex systems and describe in simplest terms
Experience with Big Data production environments
Strong analytical and problem-solving skills with a creative approach to addressing technical requirements.
Bachelor's or Master's degree in Electrical Engineering, Computer Science, or a related technical field or equivalent industry experience.
Must be willing and able to work in an open office environment.
You will be based in Santa Clara. As this is an office-centric role, you are expected to be present in the office for 4 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.
The annual base salary range is: USD $163,000.00 - USD $246,000.00 Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.This role may be eligible for incentive pay and/or equity.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.