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Customer Retention ConsultantLocation: Dublin - BG EEA
Time Type: Full time
Posted on: Posted 6 Days Ago
Job Requisition ID: R1169174
Job Description: Customer Retention Consultant Dublin, DO4 V1W6 Full Time, Permanent A Full-Time role – 38.75 hours per week (Monday-Friday only)
Hybrid home and office working options available once signed off - This is not a fully remote working position. We make health happen. Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
What you'll be doing: Joining our expanding team in the Dublin office, as Customer Retention Consultant you will receive and make calls regarding Bupa Global memberships from members and be responsible for effectively identifying our customer needs in order to advise and retain members.
This is a diverse and skilled sales-facing role where you will be responsible for resolving all customer sales queries to complete satisfaction.
How you'll help us make health happen: Proactively manage all aspects of the portfolio assigned to you, including retention, renewal, expansion, pricing discussion and all sales needs, negotiating these through outbound and inbound contact.Maintain the highest quality and service standards at all times in line with criteria set by Sales Management team, CBI, and internal Compliance.Ensure your product and service knowledge is always current and up to date in order to correctly educate your customers and consultatively sell our product.You will be a key player in Bupa Global sales team to maximise retention results for the individual portfolio.You will be responsible for all renewal enquiries driving opportunities.Accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact.Key Skills / Qualifications needed for this role: Fluency in English; other European languages would be beneficial.A track record of achieving and exceeding sales and quality targets and excellent customer service skills.Excellent interpersonal, communication and influencing skills with emphasis on achieving results and successful outcomes leading to the application of sound business advice.Decision-making ability.Self-motivated and target-driven, with excellent planning, time management and organisational skills.A good geographical knowledge and appreciation of differing time zones.Experience of selling high-value consumer products and service to high net worth consumer segment.Previous experience in complex and multi-skilled customer-facing roles within a contact centre setting.Regulatory requirements: Act with honesty and integrity.Act with due skill, care and diligence.Co-operate in good faith and without delay with the CBI and other regulators.Act in the best interests of customers and treat them fairly and professionally.Operate in compliance with standards of market conduct and trading venue rules.Benefits: Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. About UsBe at the heart of helping people live longer, healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we'd like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they're at the heart of our positively different culture of care. At Bupa you'll be challenged, you'll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.
Get In TouchPlease introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.
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