Customer Service Agent (Fintech) Utah

Details of the offer

Raisin US Inc., based in New York City, was launched in 2019 to bring the Raisin value proposition to the United States. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners.

We are a "startup within a startup" - we belong to the Raisin family with operations in the US and Europe. You should apply if you are looking for a dynamic environment where you can roll up your sleeves, play to your strengths, and access unrivalled development opportunities.Our international hybrid team of highly skilled professionals wants to welcome you to an exciting and rewarding work environment. The talented members of this team will be expected to grow into taking on new challenges as the U.S. business grows and more opportunities become available.The core responsibilities include:Learn about our platform, business model, and systems.Answering customer questions across voice and digital channels.Supporting our platform's banking functions.Working across teams to creatively solve problems and complete projects.This is a hybrid role requiring coming to our Salt Lake office 3 days per week.Interest in Financial Services / FinTech.A genuine interest in solving problems and helping others.Compatibility with a hybrid work environment.Preferred candidates will understand deposit products, payments, and/or banking.At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success. 

As part of our US team, you will benefit from:Flexible working hours and 28 days of paid time off plus 11 bank holidays.Personal development budget of $2,200 and 4 full training days per year.Parental Leave: Up to 14 weeks of paid parental leave at 100% of your salaryAccess to Babbel for continuous learning.Company 401k contribution of 5%.Healthcare coverage contribution, including up to 100% of dental and vision insurance.Regular team events and yearly Summer and Winter Party.


Nominal Salary: To be agreed

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