**Job Title:** Customer Service Assistant - Work from Home
**Company:** Cisco
**Location:** Washington, D.C., US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
---
**Job Description:**
**Position Overview:**
Cisco is seeking a dedicated and professional Customer Service Assistant to join our team. This part-time, work-from-home position offers the opportunity to deliver exceptional customer service while contributing to a forward-thinking company that values innovation and resilience. The ideal candidate will have a passion for helping others, a strong work ethic, and be reliable under pressure.
**Key Responsibilities:**
- **Customer Support:** Provide outstanding customer service to clients and partners via phone, email, and chat. Address inquiries, resolve complaints, and manage service requests in a timely manner.
- **Problem Resolution:** Utilize strong decision-making skills to resolve issues and provide solutions that meet customer needs while adhering to company policies.
- **Product Knowledge:** Maintain comprehensive knowledge of Cisco products and services to effectively assist customers and facilitate a positive experience.
- **Documentation:** Accurately document all interactions with customers in the ticketing system, ensuring detailed notes on inquiries, resolutions, and follow-up actions.
- **Collaboration:** Work closely with other departments to relay customer feedback and collaborate on service improvements, ensuring a seamless customer experience.
- **Feedback Implementation:** Actively seek feedback from customers to understand their needs and preferences, and suggest enhancements to our services based on this input.
- **Time Management:** Efficiently manage time and prioritize workload to ensure that customer inquiries are handled within established timelines.
- **Training and Development:** Participate in training programs to enhance product knowledge and customer service skills continuously.
**Requirements:**
- **Education & Experience:**
- Minimum of 2 years of experience in customer service or a related field.
- High school diploma or equivalent; associate degree preferred.
- **Technical Skills:**
- Proficient in using computers and CRM software (experience with Cisco systems is a plus).
- Strong familiarity with Microsoft Office Suite applications.
- **Personal Attributes:**
- Reliable and hardworking; consistently meet deadlines and commitments.
- Ability to adapt to change and thrive in a fast-paced environment that requires resilience and flexibility.
- **Soft Skills:**
- Excellent people management skills to effectively engage with clients and team members.
- Strong decision-making and problem-solving abilities to handle customer inquiries efficiently.
- **Communication:**
- Exceptional verbal and written communication skills; able to clearly convey complex information to diverse audiences.
**Working Environment:**
Cisco fosters a dynamic culture that embraces change and encourages growth. Employees are expected to respond resiliently to challenges and foster an environment of collaboration and support.
**Benefits:**
- Dental insurance
- Free food options
- Retirement plan
**Application Deadline:**
To apply for this position, please submit your application by **October 13, 2024**.
**Equal Opportunity Statement:**
Cisco is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
