At Winchester Interconnect, we dream big, have fun, and get stuff done! Our mission is to be the best Interconnect company in the world, the best company to work for, and the best company to do business with. We focus on our people and are committed to engaging talent of all experiences, skill sets, backgrounds, and walks of life. Come shape our future and be part of our story.
As our Customer Service Manager, you will be responsible for leading the interface between customers as well as internal sales, product management, engineering, and operations. You will focus on process improvements within the team and identifying/implementing change to support the business strategy and growth of the Aerospace, Defense, and Medical business.
Qualifications & Requirements: Bachelor's degree required 5+ years of experience in a customer service/account management role Proven experience in a customer service role with more than 3 years' experience in a supervisory or managerial capacity Proficiency in customer relationship management (CRM) Salesforce system Excellent computer skills Experience utilizing supplier portals a plus Problem-solving and decision-making abilities, with the capacity to manage escalated customer issues Excellent organizational and time management skills with the ability to prioritize tasks and meet deadlines Flexibility and adaptability to changing customer/business needs and priorities Ability to work well under pressure and oversee stressful situations in a professional manner Experience with highly demanding industries such as Electronic Manufacturing Services customers Responsibilities: Leading a team of Customer Service Representatives, focusing on performance management, coaching, and career development Manage day-to-day responsibilities of the inside sales/customer service function to ensure timely responses to inquiries Manage all critical customer escalations in the region and facilitate solutions Work collaboratively with Product Management, Engineering, and Operations teams to prepare non-price book quotations Proactively manage the CRM platform utilization to maintain current updates to customer accounts Ensure quotes and customer orders are effectively entered into the ERP system Manage and develop customer relationships to find additional growth opportunities Work collaboratively with Production/Planning to ensure accurate lead-times Review business surveys from customers Support quote follow-up for assigned accounts Participate in developing strategies and identifying process improvements Ensure all sales team members are included in customer correspondence Participate in the monthly development and reporting of the bookings forecast Drive the development of departmental performance goals and metrics Communication Systems We Use: Google Workspace BambooHR Paycom & ADP Awardco Uconnect Global Shop Pay Transparency: Winchester Interconnect Corporation is committed to pay transparency. The pay range for this position is 85k-110k plus commission eligible.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment. Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
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