Customer Service Manager / Pet Care Receptionist

Fur-Get Me Not is a well established family owned and operated pet care business providing dog daycare / boarding, dog training, and in-home dog walking and pet sitting services to the Northern VA and DC area since 2000.
We are seeking a friendly, well-organized person who enjoys communicating and building relationships with customers, has dog handling skills, and has some sales experience. Our office team manages the relationship with our daycare, dog training, and our dog walking and pet sitting customers including supporting our field team of pet sitters and dog walkers. This position will also serve as backup field employee and require you to travel to a customer's home to resolve an issue with a current reservation or to temporarily fill in for dog walking while we work on assigning to a regular dog walker or pet sitter. Access to a car is required.
Job Responsibilities Include:
- Greeting daycare customers and visitors in a professional and friendly manner.
- Guiding dogs from the reception area to the daycare playgroup area at drop-off and pick-up times. You must be comfortable and enjoy handling dogs of all breeds and sizes.
- Checking in/out daycare and boarding dogs by reviewing their stay instructions, recommending add-on services during their stay, and answering questions.
- Collecting payment from daycare, boarding, and retail customers.
- Gaining a deep understanding of Fur-Get Me Not's current services and helping customers determine which services would benefit their dog. Work with different service managers to learn about a customer's preference and their dog's behavior needs.
- Sharing relevant news with customers as they walk in/out our lobby by promoting company events, daycare events, dog training classes, and new products in retail.
- Responding to customer reservation requests and questions by phone, email, and in person for all of Fur-Get Me Not's services (dog walking, pet sitting, daycare, boarding, dog training)
- Coordinating and filling dog walking and pet sitting jobs with our field team
- Assisting employees in resolving any issues they may encounter while in the field
- Independently leading the office on weekends
Pay range starts at $15/hour. Position possibly full time. Hours include Saturdays (8am-4pm) and weekdays 11am-7pm.
Employment Type: Full-Time
Salary: $ 15.00 Per Hour