Customer Service Manager - Systems Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline!
As Systems Manager for our Customer Service department, ensure the tech tools our reps rely on are running smoothly and efficiently!
Direct a team of application testers and identify opportunities for system improvements to support the exceptional experience our customers love.
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities Manage, mentor and develop team of System Application Testers, ensuring thorough and accurate testing processes are in place.
Maintain an in-depth working knowledge of Uline system and processes to identify and propose informed programming enhancement recommendations.
Direct large-scale IT projects and implementations, serving as a resource for Customer Service leadership when escalation is needed on IT issues.
Serve as a liaison for Customer Service, building and maintaining relationships with key internal business areas and third-party providers.
Minimum Requirements Bachelor's degree.
5+ years of management experience in operations or customer experience, including coaching, developing and motivating a team.
Experience with project management, IT testing methodology and systems implementations.
Excellent time management, organizational and communication skills.
Benefits Complete medical, dental, vision and life insurance coverage and other wellness programs.
401(k) with 6% employer match.
Multiple bonus programs, including profit sharing.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks First-class fitness center.
Beautifully maintained walking trails.
About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
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Our employees make the difference and we are committed to offering exceptional benefits and perks!
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