We are a community bank that has been established since 1887, bringing us to 137 years of serving our customers. We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values.
Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank's policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.
This position is Monday-Friday 8:30am - 4:30pm, no weekends.
If you have prior cash handling experience and are looking for team environment, then Range Bank is the place for you! With being among our smaller branches you will experience a strong team environment that is big on community involvement through events and volunteering!
Primary Responsibilities Provides excellent customer service in a friendly and professional mannerPerforms routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer requestMaintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessaryPerform other projects and initiatives, as required, contributing to the continued improvement of overall company performanceHas the authority and discretion to resolve complex customer issuesAdheres to Range Bank policies and procedures Upholds the highest level of confidentiality and cyber security awareness Minimum Requirements High School DiplomaOne year customer service or cash-handling experienceProficient computer skillsAbility to identify and resolve/escalate issuesExceptional customer service and communication skillsStrong attention to detail Preferred Qualifications Prior financial services industry experienceSome college education or a degree in a related field Full Time Benefits include Paid time off (2 weeks to start)Volunteer time off (1 day per year)Paid holidays (10.5 days per year)Health insurance through Blue Cross Blue Shield of MichiganHSA plan optionsVisionDental401(k) retirement plan with up to 6% match (after 1 year)Short term disability insurances (paid 100% by company)Long term disability insurance (paid 100% by company)Life insurance (paid 100% by company)Voluntary life insurance is availableEmployee Assistance ProgramEmployee Stock Purchase Plan
This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.