Customer Service Representative

At Gentle Dental, we value our teammate's smile as much as our patient's smile. 
Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing.  
We focus on a commitment to patient care, operational and clinical excellence, personal accountability, building relationships, and seeking out innovative and creative approaches to support our patients and teams.
We are hiring immediately for full and part time positions in our dental offices and are seeking teammates who care, listen, and are motivated to help our patients and communities. 
At Gentle Dental, our Customer Service Representative manage patients full cycle from clinical diagnosis to treatment acceptance. You will successfully communicate financial planning and available options based on the proposed treatment. From the first appointment to the last, our Treatment Coordinators lead patients to a happy and healthy smile! 
Our opportunities provide a full suite of benefits including Employee Assistance ProgramMedical and pharmacy, dental, vision (for employees and their families)Basic life, AD&D, and long-term disability insurance6 Paid holidays and 2 Paid floating holidayPTO (80 hours per year for hourly)401k plan and deferred compensation planReferral Bonuses ($600-$2500 depending on role) Come join our team and make a difference in the lives of the people in your community!
Qualifications: Great Customer ServiceA minimum of 1 to 2 years front office experience in a medical environment.Computer literate a must (Denticon experience is a plus).Bilingual  SpanishPrevious experience presenting Treatment Plans and going over costs of services preferredMultitasker in a fast pace environmentPay Range $21.00 - $24.00 per hour/DOE Location: Gentle Dental Palo Alto3920 Middlefield Rd.Palo Alto, CA 94303, USA Schedule: Full Time
5 days per week, 8 hour days
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