We
are looking for a qualified customer service representative (CSR) to
join our team. You will provide support to our business development
representatives and respond to customer and prospect queries. The best
CSRs are genuinely excited to help customers. They're patient,
empathetic, and passionately communicative. They love to talk and
understand the value of good communication skills. Customer service
representatives can put themselves in their customers' shoes and
advocate for them when necessary.
Our ideal candidate is an experienced professional with knowledge of
sales and customer service best practices. You should also be able to
interpret sales metrics and be goal-oriented. We expect you to perform
well in a team environment and have exceptional people skills.
Ultimately, you should be able to contribute to creating and
maintaining good customer relationships and ensuring smooth sales team
operations. This position does not involve cold calling but does involve
communication with warm leads. The target is to ensure excellent
service standards, respond efficiently to customer inquiries and
maintain high customer satisfaction.
Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Aid with mail room operations such as packaging, shipping and receiving mail Assist with walk in fingerprinting servicing clients and other duties as assigned. Requirements and Skills Proven work experience as a customer service rep or sales support associate Proficiency with MS Office Suite, particularly MS Excel In-depth understanding of sales principles and customer service practices Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills Job Type: Full-time, Part-time
Pay: $24.50 - $33.00 per hour
Expected hours: 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Education:
High school or equivalent (Required) Experience:
Customer Service: 1 year (Required) Work Location: Remote