This program requires US Citizenship.
Seeking a full-time Customer Service Representative with Mortgage Servicing experience.Opportunity for telework after training upon performance and customer approval.
Our Client's Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.
As a Mortgage Servicing Customer Service Representative, you will: Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and proceduresUse your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client's requestsFollow standard operating procedures for various topics, systems, and contact channelsDocument all of your contacts in a databaseKeep up to date on FHA mortgage processes and proceduresTo be a successful Mortgage Servicing Customer Service Representative, you will possess:The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clientsExcellent time management skills and dependabilityStrong written and verbal communication skills including telephone etiquetteKeyboarding proficiency of at least 40 words per minuteRequired Qualifications:High School diploma or General Educational Development (GED) certificateMinimum of 2 years of mortgage servicing work history (e.g.loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experienceAbility to obtain a Public Trust Security clearance, which includes a credit check and background investigationAbility to work 10:00 am - 6:30 pm ET onsite (subject to change based on customer needs)?Desired Qualifications:Contact Center experience (Omnichannel)Bilingual (Spanish/English), verbal and writtenFHA knowledge/experiencePosition Details: Pay Rate / Range: $16.85 + $4.57 (H&W)=$21.42 The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions. Benefits (Regular, Full Time Employees): Medical, Dental, and Vision offeringsWeekly Direct DepositPaid Holidays and Personal Time Off401(k) with matchVoluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coveragesPre-Paid Legal and Employee Assistance ProgramsNorthwest Federal Credit Union MembershipBB&T @ Work Program ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
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