Customer Service Coordinator About Ainsley Ainsley Heating & Cooling has been serving Northeastern Ohio for over 44 years! Ainsley has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business.
The Customer Service Rep is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Responsibilities include the following: Daily scheduling of field service technicians Direct interaction with customers in need of service Answer in-bound calls Make outbound calls to schedule service and solicit customers for future business Dispatch technicians to jobsHelping team members with side tasks Maintain customer database Provide BEST IN CLASS customer service This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
Candidates must also have the following: 1 - 5 years of customer service experience Desire to achieve goals, both personal and professional Hard work ethic and willingness to work OT when necessary Strong team mentality Experience in a customer service role where the phrase "customer first" was practiced daily Experience with Service Titan system is a bonus Benefits include: Competitive salary with future bonus opportunities Medical, Vision and Dental Insurance Paid vacation and holidays401K with employer match Short-term and Long-term disability Life Insurance Job Type: Full-time
Job Type: Full-time
Salary: $14-$16 per hour
Benefits:
401(k)401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance Schedule:
8 hour shift Day shift Monday to Friday and rotational Saturday and Overtime Ability to commute/relocate:
Reliable commute to Trumball County daily or planning to relocate before starting work (Required) Experience:
Dispatching: 3 years (Preferred)Service Coordinator: 3 years (Preferred)HVAC Industry: 1 year (Preferred) Work Location: In person
Job Type: Full-time
Salary: $14.00 - $16.00 per hour
Expected hours: No less than 40 per week
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\n$14 - $16 an hour
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