Customer Service Technician - Home Medical Equipment - Ft - Days

Customer Service Technician - Home Medical Equipment - FT - Days

MercyOne

1 Positions

ID: TRHEUS******** MERCYO

Posted On 08/16/2024

Job Overview

Employment Type:

Full time

Shift:

Day Shift

Description:

Position hours are Monday through Friday 8:30AM until 5:00PM.

POSITION PURPOSE:

Performs duties related to delivery, set up, installation and/or fitting of home medical equipment. Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs on use of equipment following manufacturer's guidelines, regulatory standards, and home medical equipment policies/procedures. Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner

.

Must demonstrate the characteristics of excellence in customer service to positively promote home medical equipment to all customers.

Details:

Your best life. Our one purpose.

At MercyOne, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility.

What we offer:

We care about your well-being, both physical and mental, which is why our benefit package includes:

Wellness programs

Education reimbursement

Personalized health insurance plans including dental and vision

Paid time off

Long- and short-term leave

Retirement planning

Life insurance coverage

What you will do:

Adheres to the principles of caring and expected behaviors outlined in Mercy Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with Mercy Medical Center's Mission and Values.

Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

Performs all duties related to delivery, set up, installation and/or fitting of home medical equipment.

Works independently making service and delivery calls if needed, and performs repairs as required.

Ensures equipment is appropriate and safe for use by the client/caregiver and instructs on use of the equipment following guidelines, regulatory standards, and policies/procedures.

Ensures that the client/caregiver understand and can demonstrate the instructions given.

Prepares all equipment/supplies for delivery and ensures it is in proper working order. Schedules deliveries in a cost effective and efficient manner.

Communicates to client all pertinent company services and billing information in accordance with policies/procedures and ensures the client's understanding of such.

Obtains, completes and processes documentation in an accurate and timely manner.

Ensures that there is no damage to client homes during installation and removal of medical equipment.

Safeguards company property and vehicles during delivery. Vehicle must be kept locked at all times when unoccupied.

Assists with inventory management, restocking, cleaning equipment, preventive maintenance and routine repairs.

Assists in orientation and training of staff and quality improvement activities as requested.

Maintains knowledge of equipment and continuously learns new technology and is able to trouble shoot equipment, report malfunctioning equipment and ensure its repair and return to service.

Performs preventative maintenance on equipment according to manufacturers' guidelines and/or policy/procedure.

Maintains up to date and accurate records of equipment maintenance.

Driving is an essential function. Must be able to drive to client's residence in the Tri-State area.

Performs other duties consistent with purpose of job as directed.

What we are looking for:

Must have high school diploma or equivalent.

Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 5 years thereafter.

Minimum of 1-2 years of prior customer service experience required.

Minimum of 1-2 years of delivery/driver experience required.

Knowledgeable on DOT regulations for the states being served and/or apply adaptive devices.

Must have a valid driver's license and proof of insurance must be submitted and will be maintained throughout employment.

Must have a general working knowledge of computers and department specific software.

Within the first year of employment, must complete all assigned training and orientation and can demonstrate competency within each area.

Previous experience and knowledge in Home Safety Fire and Electrical Hazards preferred.

MercyOne Eastern Iowa

provides exceptional, personalized care to Dubuque, Dyersville, Elkader, Clinton and surrounding areas providing more than 300 licensed beds. MercyOne Eastern Iowa operates four medical centers in Dubuque, Elkader, Dyersville and Clinton. Our facility in Clinton has branches in Fulton (https://www.mercyone.org/location/mercyone-fulton-family-medicine) specializing in family medicine and Savanna Home Health & Hospice Care based in Illinois.

MercyOne Dubuque Medical Center (https://www.mercyone.org/dubuque/find-a-location/)

MercyOne Dyersville Medical Center

MercyOne Elkader Medical Center (https://www.mercyone.org/location/mercyone-elkader-medical-center)

MercyOne Clinton Medical Center

With a history dating back more than 130 years, MercyOne Eastern Iowa has grown through expansions, acquisitions and consolidations to help provide exceptional, personalized care to our communities. Our four medical centers employ over 2,000 colleagues and medical staff improving access and creating an even higher level of care coordination to benefit patients and communities throughout the region.

Our Mission:

We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.

Our Core Values:

Reverence

Commitment to Those Who are Poor

Safety

Justice

Stewardship

Integrity

Our Vision:

We will be the most trusted health partner for life.

Our Actions:

As a Trinity Health colleague, I will:

Listen to understand.

Learn continuously.

Keep it simple.

Create solutions.

Deliver outstanding service.

Own and speak up for safety

Expect, embrace and initiate change.

Demonstrate exceptional teamwork.

Trust and assume good intentions.

Hold myself and others accountable for results.

Communicate directly with respect and honesty.

Serve every person with empathy, dignity and compassion.

Champion diversity, equity and inclusion.

Our Promise:

We Listen.

We Partner.

We Make it Easy.

MercyOne Dubuque Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment to Diversity and Inclusion

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Primary Contact

********

Jennifer Smith and Jessica Schleuning

Talent Acquisition Partners, Human Resources

******** or ********

Phone

Phone

Phone

******** or ********

Fax

******** or ********

Email

True

True

True

Job Details

Categories

Clerical/Office Administration

Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Qualifications

Education

High School/GED

Company ID

1154

Job REQ #

TRHEUS******** MERCYONEENUS

# Positions

1

Start Date

********

End Date

********

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MercyOne

About the Company

MercyOne Dubuque/Dyersville Medical Center is a not-for-profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne – Dubuque has 263 beds while MercyOne – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.

MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne's 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.

The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019.

MercyOne Dubuque/Dyersville Medical Center is a ministry organization of Trinity Health based in Novi, Michigan. MercyOne is an organization that values and encourages diversity. To learn more about MercyOne and opportunities for employment, please see the postings listed on this site or visit our website mercyone.org.