**Job Title:** Customer Success Officer - Work from Home
**Company:** Yum Brands
**Location:** Seattle, Washington, US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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### Job Description
Yum Brands is seeking a passionate and independent **Customer Success Officer** to join our dynamic team. This part-time position involves supporting our customers to ensure they have the best experience possible with our services. The ideal candidate will possess excellent interpersonal skills and have a strong desire to build lasting relationships with colleagues, clients, and partners. This is a fantastic opportunity to join a well-respected organization and contribute to our mission of creating a positive impact in our customers' lives.
### Key Responsibilities
- **Customer Engagement:**
- Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.
- Communicate proactively with customers to understand their needs and address any concerns promptly.
- **Success Monitoring:**
- Track and analyze customer satisfaction metrics to monitor customer success and identify areas for improvement.
- Work together with the customer to set success goals and develop actionable plans that align with those goals.
- **Problem Resolution:**
- Act as the primary point of contact for troubleshooting and resolving customer issues quickly and efficiently.
- Collaborate with internal teams to ensure that solutions are effectively communicated and implemented.
- **Documentation and Reporting:**
- Maintain accurate records of customer interactions, feedback, and service requests in a customer relationship management (CRM) system.
- Prepare regular reports for management on customer success initiatives and performance metrics.
- **Training and Onboarding:**
- Assist in onboarding new customers, ensuring they have the necessary resources and knowledge to maximize their use of our products/services.
- Conduct presentations and training sessions (virtual and possibly in-person) to help customers understand the full value of our offerings.
- **Team Collaboration:**
- Work closely with cross-functional teams, including sales, marketing, and product development, to relay customer feedback and work towards continuous improvement.
- Participate in team meetings, brainstorming sessions, and collaborative projects to enhance overall customer success strategies.
### Requirements
#### Experience and Education
- **Education:** Bachelor's degree preferred but not mandatory.
- **Experience:** Minimum of 2 years of experience in customer success, account management, or a related field.
#### Skills and Qualifications
- **Technical Skills:**
- Proficient in using CRM software and other customer management tools.
- Strong understanding of customer success practices and principles.
- **Personality Traits:**
- Passionate about providing excellent customer service and maintaining strong customer relationships.
- Independent and self-motivated with the ability to work in a remote environment without close supervision.
- **Soft Skills:**
- Exceptional teamwork abilities; must work effectively with colleagues across all levels of the organization.
- Strong presentation skills, both written and verbal, to effectively communicate and engage with customers and team members.
### Benefits
- **Retirement Plan:** Competitive retirement plan provisions to help secure your future.
- **Free Food:** Enjoy complimentary meals from Yum Brands during working hours—savor the flavors you support!
- **Employee Discounts:** Take advantage of fantastic discounts on our products to share with friends and family.
### Working Environment
At Yum Brands, we believe in creating an inclusive and supportive work environment. Our remote culture emphasizes collaboration, enabling employees to build strong relationships with colleagues, clients, and partners. As a Customer Success Officer, you will play a vital role in fostering connections that enhance customer satisfaction.
### Application Information
If you are ready to contribute your skills and passion to the Yum Brands team, please submit your application by **September 24, 2024**. We look forward to hearing from you!
Yum Brands is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
