eMeals is America's leading provider of curated meal plans connecting consumers to the online grocery pickup and delivery services of Walmart, Kroger, Instacart, Shipt and Amazon. Subscribers have access to 15 food style meal plans, each with new weekly dinner ideas. Based on the selected choices, the eMeals app automatically generates a grocery list that can be shopped instore or sent for pickup or delivery by one of our integrated grocery retailers. eMeals has helped more than a million families relieve the daily stress of putting healthy home-cooked meals on the table quickly, easily and affordably. Life is hard; make dinner easy at www.emeals.com.
Responsibilities: Provide quality service to customers about eMeals' service by communicating through live chat, email, and phoneIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesEnsure customer accounts are handled appropriately through the membership databaseGain customer feedback related to the eMeals serviceEngage customers on a one-by-one basis to meet both the needs of the customer and eMeals objective of growing the member baseMeet personal/team qualitative and quantitative targets Requirements: Team player; able to productively work with multiple team membersStrong phone and verbal communication skills along with active listeningAbility to manage large amounts of inbound and outbound calls in a timely mannerGood organizational and computer skillsInside sales or call center experience preferred You'll love eMeals if: You do things right and do the right thingsYou value, respect and work well with othersYou focus on growth and measurementYou continuously improve and learnYou take initiative and own your responsibilitiesYou listen to the customerYou make room for work and lifeYou keep things simple