Company Description Since 1940, Dairy Queen® has been one of the world's best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.
Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.
Job Description
We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.
We have a variety of opportunities available for Shift leads located at our corporate restaurant in Richfield, MN. Qualities of a successful team member includes:
Job Functions:
Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
Enthusiastically greet and welcome fans to the Dairy Queen brand
Strive to exceed fan expectations and deliver fan first service through timely and quality service
Assist in the management of specific areas of the restaurant during scheduled shifts
Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
Ensure that the restaurant is properly organized and staffed
Create and maintain a positive, safe, clean, and inviting environment for fans and team members
Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
Models performance standards for all team members and work stations
At all times exhibit a genuine passion for excellence
Perform other duties as assigned by management
Qualifications
Strong knowledge and application of safe food handling practices
Must be ServSafe® certifiable
Highly organized and detail oriented
Work well under pressure packed situations while maintaining a great attitude
Comfortable standing for entire shift and able to lift 50 pounds
Exhibit good manners, proper personal hygiene, and promptness
Have fun and maintain a positive attitude at all times
Additional Information
All your information will be kept confidential according to EEO guidelines.
DQ Grill & Chill restaurant- Richfield is located at:
2800 W. 66th St.
Richfield, MN 55423
Our Commitment to Diversity, Equity and Inclusion
We are committed to creating a culture of diversity, equity and inclusion for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.
IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program. You must be work authorized in the United States without the need for employer sponsorship.