Data Center Technician

Job Description Candidate will be responsible for monitoring and assisting in the day-to-day operations of the data center. Will assist team members with new builds in remote sites. Work with different departments within the company to deploy new environments. This person will be onsite in the data center, responsible for receiving, deploying, cabling and documenting new equipment and remote hands as needed. Maintaining a clean and organized data center is a must.

Minimum Qualifications

2 Years data center experience
Knowledge of Dell PowerEdge Servers
Knowledge of Dell iDRAC
Knowledge of data center power types and standards
Ability to lift 75 pounds.

Preferred Qualifications

RACADM CLI
Knowledge of Network topography
Dell Openmanage Enterprise experience

Daily Job Duties:

Hardware installation & decommission of enterprise servers and cabling infrastructure.
Troubleshooting and repair of data center hardware and networking infrastructure.
Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.
Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
Monitoring of DC environments using monitoring tools
Monitor and respond in a ticketing environment that is used by multiple internal owners and teams.
Documentation of activities and create/modify SOPs.
Decommission life cycle of data center hardware.
Inventory process, order replacement parts and return failed parts as required.
Structured cabling, labelling, and troubleshooting of fiber/copper/telecom cables.
System power supplies and cabling installation, troubleshooting and repair.
Be able to execute small projects on your own and work with your manager in planning and executing larger local projects.

Responsibilities:

Show professionalism on your daily data center routine activities.
Receive/ship data center equipment as needed.
Install, Remove, troubleshoot hardware in data centers racks without disturbing other hardware and critical infrastructure on site.
Maintain asset inventory and update internal applications as needed.
Be accessible via cell phone and willing to work onsite as needed.
Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
Act within Service Level Agreements (SLA) on the tickets assigned to you in your space.

Requirements:

Knowledge of server/storage/network hardware.
Excellent time management skills.
Detail-oriented with excellent organizational skills.
Be a good team player.
Strong interest in learning new DC concepts.
Dependable and trustworthy.
Process oriented.
Must be able to lift 75 lbs.
Strong verbal and written communication skills

Required Skills:

1 year working in an IT environment.
Troubleshooting Experience on servers, networking devices and IT equipment.
Inventory management experience. Ordering, receiving, and shipping server parts.
Ability to prioritize work based on business needs and urgency.
Ability to communicate and write effectively in both verbal and written communication mediums.
Experience taking on-call shifts and ability to respond to critical events as needed.

Experience escalating issues to Sr. onsite staff and management as needed.

Additional Information

Epsilon at Our CORE

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

Act with integrity. We are transparent and have the courage to do the right thing.
Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
Innovate with purpose. We shape the market with big ideas that drive big outcomes.
Respect all voices. We embrace differences and foster a culture of connection and belonging.
Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

Time to Recharge: Flexible time off (FTO), 14 paid holidays
Time to Recover: Paid sick time
Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to ****** to request an accommodation.

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