JOB OVERVIEW:
This position performs highly advanced program administration and managerial tasks; works closely with the Managing Director to plan, organize, and direct the day-to-day operations of the workforce system. Works in close collaboration with the management team to develop, implement and assess the effectiveness of operations and service delivery to customers and ensures workforce system goals, performance and benchmarks are met. Responsible for directing the work of staff to provide exceptional customer service. Must exercise discretion and independent judgment in matters of significance to the management of the workforce system and related operations.
PAY: Depending on Experience
DUTIES AND RESPONSIBILITIES:
Oversees all workforce operations and activities; coordinates the activities of the career centers for maximum efficiency in the delivery of services to customers.
Manages the workforce system according to established policies and procedures to meet all contracted performance measures; in collaboration with other departments, works with allotted budget to serve all customers to meet contracted performance measures and expenditure benchmarks.
Develops and maintains professional relationships with all stakeholders for the benefit of the workforce system customers.
Oversees all special projects and the business solutions departments; coordinates the activities of projects and staff for maximum efficiency in the delivery of services to customers.
Ability to maintain a productive work environment and perform well under pressure.
Interprets state and Board rules, regulations and policies and develops, as appropriate, operational procedures and strategies for implementation throughout the workforce system.
Works in very close collaboration with other departments, to collect and review performance data and other relevant information and to develop, as necessary, corrective action plans, including staff and career center performance improvement plans to meet all contracted performance measures and benchmarks.
Leads the outreach teams; develops, monitors, and maintains meaningful partnerships for the benefit of our customers, the workforce system and collaborates with all system stakeholders; may act as a liaison/resource to community organizations.
Identifies training and technical assistance needs for staff and provides and/or facilitates the provision of necessary tools/resources to accomplish workforce system goals.
Collects best practices from within and outside the system and shares with all stakeholders.
Advises, mentors and motivates staff to achieve workforce system goals and serve customers with the most appropriate level of service while emphasizing quality customer service.
Resourceful and takes initiative as appropriate to solve customers' needs.
Instills respect, professionalism and customer engagement in staff when dealing with all customers.
Contributes in ensuring the safety of customers and staff.
Ensures customer confidentiality at all times and maintains the integrity of the operations in the career centers and throughout the workforce system.
Ensures that customer complaints and requests are handled timely, in the most professional manner and according to established guidelines.
As a member of the leadership team, convenes staff and teams to review the effectiveness of the service delivery system and the efficiency in the use of resources, and makes recommendations for improvement in the delivery of services and achieving the goals throughout the workforce system; develops a team approach to problem solving.
Informs the leadership team about matters that may affect the contract and/or the workforce system and proposes solutions for the timely resolution of the issues. Performs other related duties as assigned.
SKILLS/QUALIFICATIONS:
Bachelor Degree from an accredited college or university in a relevant field of study and eight (8) years of work experience, in the public or private sector, preferably in workforce development, at the state, board or contractor level; five (5) years must be in a supervisory or management capacity, or
Associate Degree from accredited college with 10 years of experience working in the public or private sector, preferably in workforce development; five (5) years must be in a supervisory or management capacity, or
High School Diploma or equivalent from an accredited educational institution with 12 years of work experience, in the public or private sector, preferably in workforce development; five (5) years must be in a supervisory or management capacity.
Strong understanding and extensive knowledge of the workforce programs and the workforce system; understand the Texas Model and workforce integration.
Strong experience in budgeting and funds management.
Strong leadership skills (ability to motivate and provide guidance to staff, management and leadership).
Strong interpersonal skills (ability to communicate effectively and interact with all stakeholders).
Strong knowledge of effective management techniques and practices, including planning, implementing and assessing results. Ability to analyze and interpret information (policy) and data (performance) and provide meaningful feedback for action; ability to develop solutions to meet organization goals, using all existing databases and related management information systems (TWIST, WIT, Ad hoc reports, budget templates, etc.).
This position is in the Workforce Solutions service delivery area. A Deputy Director of Operations must be able to relocate anywhere in the service delivery area.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, pulling standard file cabinet and vertical file drawers, lift/carry 10 pounds of paper, drive a vehicle, stoop, kneel, talk and hear. Occasional travel required.
COMPANY OVERVIEW:
C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Florida, and Southern Nevada. C2 GPS' guiding principle is that to successfully navigate workforce development solutions; our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work.
Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone's life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:
Health Insurance (with no cost options for employee-only plans)
Wellness Reimbursement
Generous Paid Time Off
Paid Parental Leave
401(K) with 100% Employer Match of up to 6% of individual contributions
Dental
Vision
Life Insurance
Short and Long Term Disability
Pet Insurance
Equal Opportunity Employer: minority/female/disability/veteran
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